Cross-Platform Message Notification via Intermediary Server
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current communication systems lack the ability to send a single message or call that notifies multiple devices of a recipient across different platforms, leading to missed communications and burdensome attempts by the originator to reach the recipient through various devices.
Innovation Solution
A system and method for cross-platform message notification that identifies multiple possible recipient devices based on user profile information, allowing a single request to initiate communication to be forwarded to all devices simultaneously, ensuring that the intended recipient is informed across diverse platforms.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If an originator sends messages to multiple devices manually, then the recipient is more likely to receive the message, but the originator experiences increased burden and complexity
Solution Approach 1:
A messaging server acts as an intermediary between the originator and multiple recipient devices. The server receives a single message from the originator, looks up the recipient's device information in a database, and automatically forwards the message to all identified devices. This eliminates the need for the originator to manually manage multiple numbers and addresses while ensuring comprehensive message delivery.
2Reliability
If an originator tries multiple devices to reach the recipient, then the message can be delivered, but the originator experiences increased time consumption
Solution Approach 1:
The system performs preliminary action by pre-storing the recipient's device information (phone numbers, email addresses, instant message addresses) in a database associated with the recipient's profile. When a message is sent, the server retrieves this pre-stored information and automatically distributes the message to all devices simultaneously, eliminating the need for the originator to manually try multiple numbers and significantly reducing communication time.
3Device complexity
If a single message is sent to one device, then the system remains simple, but the recipient may not be notified on other devices
Solution Approach 1:
The messaging server provides universal functionality by supporting multiple message delivery methods (voice calls, text messages, emails, instant messages) through a single integrated system. The server can identify the appropriate device type and format the message accordingly, enabling one message to be delivered across diverse platforms and device types without increasing complexity at the originator's end.
4Ease of operation
If the originator knows only one number or address, then the communication process is simple, but the originator cannot notify other devices the recipient uses
Solution Approach 1:
The system provides self-service functionality where the messaging server automatically retrieves the recipient's complete device profile information from the database and uses it to determine which devices should receive the message. This eliminates the need for the originator to manually provide multiple numbers or addresses - the server serves itself by automatically identifying and contacting all appropriate devices based on the recipient's stored profile.
Data Source
AI summary
Systems, methods, and machine-readable media are disclosed to provide notification of receipt of a communication across multiple platforms of potential diverse types. Cross-platform message notification can comprise receiving a request to initiate a communication from an initiating end device. The request may identify a single intended recipient device. A plurality of possible recipient devices can be identified for the request to initiate a communication based on user profile information from a user of the initiating end device. The request to initiate a communication can be forwarded to each of the plurality of possible recipient devices at substantially a same time. The initiating end device can be connected to one of the plurality of possible recipient devices based on a response from at least one of the possible recipient devices.