Cross-Platform Message Routing for Multi-Party Filtering
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Solution Overview
Problem
Traditional communication techniques in complex network domains, such as healthcare networks, are inefficient due to the need for redundant message routing and increased touchpoints, leading to higher costs and processing times.
Innovation Solution
Implementing multifaceted interfaces that enable private exchanges among three or more parties, allowing for intelligent message filtering and rerouting to reduce redundant communication processes.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If traditional two-way messaging channels are used between entities connected by an established entity-entity interface, then messages can be routed between two parties, but messages involving three or more parties require complex series of redundant messages, increasing time, cost, and number of touchpoints
Solution Approach 1:
The patent introduces a messaging service as an intermediary component that receives messages from entities and automatically routes them to the appropriate destination entities. This mediator handles the complexity of multi-party message routing internally, allowing entities to communicate through a simplified interface without manually managing complex routing sequences between multiple parties.
Solution Approach 2:
The messaging service provides a universal communication interface that handles various types of messages (text, multimedia, group communications) through a single standardized mechanism. This multi-functional approach eliminates the need for separate routing logic for different message types or party configurations, reducing overall system complexity and processing time.
2Productivity
If traditional two-way messaging channels are used between entities connected by an established entity-entity interface, then messages can be routed between two parties, but the number of touchpoints and complexity increase for multi-party communications
Solution Approach 1:
The messaging service acts as a central intermediary that abstracts away the complexity of multi-party communication routing. Instead of entities needing to manage complex sequences of messages between multiple parties, the messaging service handles routing, delivery, and state management internally, presenting a simplified interface to entities.
Solution Approach 2:
The messaging service implements feedback mechanisms that provide entities with status information about message delivery and processing. This feedback loop allows the system to automatically adjust routing decisions and manage communication state without increasing entity complexity, as the messaging service handles the computational burden of tracking multi-party interactions.
3Productivity
If a provider acts as an intermediary between multiple insurance platforms using traditional two-way communication, then claims can be submitted to each platform, but redundant messages must be sent back and forth, increasing cost and processing time
Solution Approach 1:
The messaging service serves as an intermediary between providers and multiple insurance platforms, consolidating claim submission operations. Instead of the provider separately managing communications with each platform, the messaging service receives the claim once and intelligently routes it to the appropriate platforms, eliminating redundant message cycles and reducing processing resource consumption.
4Adaptability or versatility
If traditional entity-entity interfaces are used for communication, then established communication channels can be maintained, but the network infrastructure limits collaboration to two-way messaging channels
Solution Approach 1:
The messaging service provides a universal communication framework that supports multiple collaboration patterns (one-to-one, one-to-many, many-to-many) through a single infrastructure. This multi-functional approach enables diverse collaboration scenarios without requiring separate specialized infrastructure for each type, thereby increasing adaptability while managing complexity centrally.
Data Source
AI summary
Various embodiments of the present disclosure provide message filtering and routing techniques for intelligently routing messages within a complex network domain. The techniques may include receiving, originating from a provider system, a provider-platform request message that identifies a provider service request and a designated coverage platform corresponding to the provider service request. In response to an identification of a designation error associated with the designated coverage platform, the techniques may include providing to a primary coverage platform, using a cross-platform interface, a platform-platform request message that identifies the provider service request; and providing an alert message to the provider system.