CTI Endpoint Selection via Friendly Names for Single Address of Record
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Solution Overview
Problem
Current Computer Telephone Integration (CTI) applications assume a single device is associated with a phone number, causing issues when users have multiple devices registered to a single address of record, leading to incompatible communication solutions.
Innovation Solution
A list of friendly names is determined for multiple communication endpoints, allowing users to select which endpoint to use for a communication session, enabling automatic initiation or answering of calls from the selected endpoint.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple communication endpoints are registered to a single address of record, then communication versatility is improved, but device complexity and control difficulty increase
Solution Approach 1:
The patent segments the single address of record into multiple distinct communication endpoints, each with its own identifier and contact information. This allows the system to maintain multiple communication channels while presenting them as separate, manageable entities rather than a single complex address
Solution Approach 2:
The patent introduces an intermediary component that manages the mapping between the single address of record and multiple communication endpoints. This intermediary handles the complexity of endpoint management internally while presenting a simplified interface to users, resolving the contradiction between versatility and manageability
2Ease of operation
If a single telephone number is used to identify multiple devices, then ease of operation is improved, but measurement precision and device identification accuracy deteriorate
Solution Approach 1:
The patent applies local quality by assigning unique identifiers and specific contact information to each communication endpoint while maintaining the overall address of record structure. This allows precise identification of individual devices (local level) while preserving the unified address format (global level), resolving the contradiction between ease of operation and identification accuracy
3Device complexity
If existing CTI applications assume single device per phone number, then device complexity is reduced, but adaptability to multiple endpoints deteriorates
Solution Approach 1:
The patent implements universality by designing the address of record system to function with both single and multiple communication endpoints. The system maintains compatibility with existing CTI applications that assume a single device while simultaneously supporting multiple devices through the intermediary mapping mechanism, allowing one system to serve multiple functions
Data Source
AI summary
In order to deal with multiple communication endpoints that use a single address of record (e.g., a telephone number), a list of friendly names is determined for the multiple communication endpoints. The friendly names identify individual communication endpoints. For example, a friendly name may be “Joe's Desktop.” When a Computer Telephone Integration (CTI) application is associated with a communication session, the list of friendly names is presented to a user. The user selects one of the friendly names. This results in a message being sent that indicates a communication endpoint associated with the selected friendly name. The message with the friendly name causes a new communication session to be automatically initiated from a communication endpoint associated with the selected friendly name or an answer of a forked communication session with the communication endpoint associated with the selected friendly name.