CTI Application Log Processing via Trace Key-Value Pairs
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Solution Overview
Problem
In multi-server environments, such as complex business systems like CTI platforms, processing and analyzing large volumes of transaction logs across multiple servers is inefficient, making it difficult to track and debug transactions effectively.
Innovation Solution
A method and system for processing application logs in a CTI environment that involves receiving a request for transaction information, retrieving relevant transaction logs from multiple applications, and using trace key-value pairs to identify and display relevant transactions, including automatic login to servers and decompression of logs, with output in HTML format for user analysis.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If transaction logs are manually processed and analyzed across multiple servers, then comprehensive transaction tracking is achieved, but processing efficiency and time consumption deteriorate
Solution Approach 1:
The patent introduces an intermediary log analysis system that automatically retrieves, correlates, and analyzes transaction logs from multiple servers. This intermediary system acts as a mediator between the distributed log sources and the user, eliminating manual processing while maintaining comprehensive transaction tracking capability.
Solution Approach 2:
The system performs preliminary actions by automatically retrieving and pre-processing transaction logs from multiple servers before analysis is requested. Logs are collected, correlated by transaction identifiers, and prepared in advance, so when a user needs to track a transaction, the analysis is already partially complete, significantly reducing response time.
2Loss of information
If multiple servers are monitored individually, then detailed server-specific log information is obtained, but system complexity and difficulty of centralized analysis increase
Solution Approach 1:
The patent merges transaction logs from multiple individual servers into a unified analysis view. By combining logs and correlating them using transaction identifiers, the system maintains complete server-specific information while presenting a consolidated, easily analyzable format that reduces the perceived complexity of managing distributed logs.
Solution Approach 2:
The log analysis system performs multiple functions: it retrieves logs from different server types, correlates transactions across servers, filters by various criteria, and presents results in standardized formats. This multi-functional approach handles the complexity of multi-server environments through a single universal interface.
3Measurement precision
If all transaction logs are retrieved and stored locally, then complete analysis capability is achieved, but storage requirements and data transfer time increase
Solution Approach 1:
The system extracts only the necessary transaction log data needed for analysis rather than storing all logs locally. By retrieving specific logs on-demand and processing them remotely, the system maintains accurate analysis capability while minimizing local storage requirements and data transfer volumes.
Data Source
AI summary
A method and system for processing application logs describing transactions in a computer telephony integration (CTI) environment is disclosed. The CTI environment includes a plurality of CTI servers configured to execute CTI applications. Numerous instances or types of CTI applications may be executed. A user may request information for a transaction performed in the CTI environment. The relevant application logs indicating the transaction may be determined and output. Information indicating the relevant application logs may be output to the user.