CTI System Dynamic Terminal Association via ID Tag
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Solution Overview
Problem
Existing CTI systems require cumbersome operations to dynamically associate an information processing terminal with a telephone terminal when the user moves, as the association is statically fixed, preventing seamless call transfer to a new location.
Innovation Solution
Implementing a CTI system with ID tags on telephone terminals and ID readers on information processing terminals that allow for non-contact association and call control through a server-connected main unit, enabling dynamic reassociation by reading and transmitting ID information between the terminals.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If static association between information processing terminals and telephone terminals is used, then system stability is maintained, but user mobility and adaptability are restricted
Solution Approach 1:
The patent implements dynamic association between information processing terminals and telephone terminals by enabling the association relationship to change automatically based on user location. When a user moves from one location to another, the system automatically updates the associated telephone terminal without requiring manual reconfiguration, thus resolving the contradiction between adaptability and complexity.
Solution Approach 2:
The system employs feedback mechanisms where the main unit detects user presence at different locations and automatically updates the association information. This feedback loop allows the system to adapt to user mobility while maintaining automated operation, eliminating the need for complex manual association management.
2Ease of operation
If manual operation is required to change association settings, then association accuracy is maintained, but operation convenience deteriorates
Solution Approach 1:
The system performs self-service by automatically detecting user location and updating associations without requiring manual intervention. The main unit autonomously manages the association changes based on detected user presence, making the process both convenient and accurate without relying on user input for association updates.
Solution Approach 2:
The system prepares association information in advance and automatically executes the association changes when user location changes are detected. This preliminary preparation and automatic execution eliminates the need for manual operations while ensuring accurate association updates occur promptly.
3Adaptability or versatility
If static association is used, then system simplicity is maintained, but call transfer capability to new locations is lost
Solution Approach 1:
The main unit serves as an intermediary that automatically manages association changes between information processing terminals and telephone terminals. It mediates the complexity by handling location detection, association updates, and call routing automatically, enabling call transfer capability without exposing the user to complex association management mechanisms.
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
Enables seamless dynamic association of information processing terminals with telephone terminals at new locations, allowing for effortless call transfer and eliminating the need for complex operations, thus enhancing user mobility and system efficiency.
Implementation Method 1
the ID reader of the information processing terminal reading, as readout information, ID information out of the ID tag of the telephone terminal in a non-contact manner by positioning the ID reader of the information processing terminal and the ID tag of the telephone terminal in close proximity to each other
Data Source
AI summary
A CTI system comprises a telephone terminal (12-2) having an ID tag (18-2), a server-connected main unit (11, 13) for controlling the telephone terminal, and an information processing terminal (16-1) having an ID reader and a communication unit (CU). By positioning the ID reader of the information processing terminal and the ID tag of the telephone terminal in close proximity to each other, the ID reader reads ID information of the ID tag in a non-contact manner. The information processing terminal sends the ID information read by the ID reader to the main unit by the use of the communication unit. The main unit associates the information processing terminal with the telephone terminal with reference to the ID information. The main unit is responsive to a request of the information processing terminal and carries out call control for the telephone terminal associated with the information processing terminal.