Customized Electronic Checkout Interfaces for Missing Information
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Solution Overview
Problem
Complex online store checkout systems require significant computing resources and user interaction due to the need to collect and verify various information elements, often leading to inefficiencies and user frustration, especially when digital wallets do not store all necessary information.
Innovation Solution
A method and system that determines the required checkout information elements, identifies missing elements, and renders a customized user interface to collect only the missing information, utilizing digital wallets, payment processors, and customer profiles to streamline the checkout process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If complex forms are used during checkout to collect all necessary information, then the merchant can obtain complete checkout information, but computing resources are significantly consumed and user frustration increases
Solution Approach 1:
The system performs preliminary actions by querying the digital wallet service before the checkout form is displayed to identify which information elements are already available. This allows the checkout interface to be pre-configured to only request missing information, avoiding redundant data collection and reducing user input burden while ensuring all necessary information is obtained.
2Productivity
If digital wallet information is used to streamline checkout, then computing resource consumption is reduced, but some required information may not be stored in the wallet
Solution Approach 1:
The system queries the digital wallet service in advance to determine which information elements are stored before initiating the checkout process. Based on this preliminary assessment, the checkout form is dynamically configured to only request the specific missing information elements, thereby minimizing user input requirements while ensuring all necessary data is collected.
3Ease of operation
If the user is redirected to the digital wallet to complete the transaction, then existing information can be utilized, but the user may never return to the merchant's computing system, leaving the merchant without needed information
Solution Approach 1:
The system extracts only the specific missing information elements that are not available in the digital wallet and presents them in a customized checkout form. This selective extraction approach allows the merchant to obtain the necessary information without requiring full user redirection to the wallet, maintaining information collection capability while simplifying the checkout process.
4Loss of information
If redundant information collection is performed, then all information is obtained, but user interaction time and network communications increase
Solution Approach 1:
The system performs a preliminary query of the digital wallet service to identify available information elements before the checkout process begins. This early assessment enables the checkout form to be configured to request only the specific missing information elements, eliminating redundant data collection steps and reducing both user interaction time and network communication overhead.
Data Source
AI summary
A method for completing a checkout operation, the method including determining a set of required checkout information elements based on a checkout configuration for the checkout operation; determining a set of checkout information elements available at an online store; identifying missing checkout information elements from the set of required checkout information elements when compared with the set of information elements available at the online store; and transmitting instructions for rendering a checkout user interface at a computing device, the checkout user interface being configured to receive the missing checkout information elements from a user to complete the checkout operation.