Information Processing for Custom Food Delivery
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Solution Overview
Problem
Conventional delivery technologies fail to accommodate varying customer tastes in food products during delivery, as they do not consider processing options specific to individual orders.
Innovation Solution
An information processing method that receives order information from customers, determines a deliverer equipped with the necessary devices for specific food processing, and sends set information to execute optional processing such as temperature and humidity adjustments during delivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If conventional delivery methods are used, then delivery speed and simplicity are maintained, but customer taste preferences and product customization cannot be satisfied
Solution Approach 1:
The system performs preliminary actions by determining the deliverer with appropriate processing capabilities and sending set information for optional processing before the delivery is executed. This allows the product to be customized according to customer preferences during the delivery process, resolving the contradiction between maintaining simple delivery operations and enabling product customization.
Solution Approach 2:
The invention introduces an intermediary processing step during delivery where optional processing can be applied. The deliverer acts as an intermediary between the store and customer, equipped with devices to perform additional processing (heating, cooling, etc.) based on customer preferences, thus enabling customization without complicating the core delivery system.
2Reliability
If optional processing is applied during delivery, then customer satisfaction is improved, but processing capability requirements for deliverers increase
Solution Approach 1:
The system applies local quality by providing different processing capabilities to different deliverers based on their routes and customer requirements. Not all deliverers need all processing capabilities - each deliverer is equipped with the specific devices needed for their assigned deliveries, thus improving customer satisfaction while avoiding unnecessary complexity for each individual deliverer.
Solution Approach 2:
The invention utilizes parameter changes by adjusting temperature, humidity, and other environmental parameters during delivery through optional processing. The system sends set information specifying these parameters to the deliverer's device, allowing the product to be transformed according to customer preferences (e.g., heating food, cooling beverages) without requiring fundamental changes to the delivery infrastructure.
Data Source
AI summary
A service provider server is configured to receive from a terminal of an orderer order information concerning a product provided by a store, and a type of optional processing applied to the product; determine a deliverer who has a device capable of executing the optional processing, and delivers the product from the store to a delivery destination designated by the orderer; and send to a terminal of the deliverer or the device set information for the device to execute the optional processing applied to the product in a delivery way from the store to the delivery destination.