Customizing Electronic Messages Using User Profile Data
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Solution Overview
Problem
Existing messaging systems fail to customize electronic messages based on the characteristics and needs of recipients and senders, resulting in the same message being transmitted to all recipients without consideration for individual differences.
Innovation Solution
A custom messaging system that utilizes a database to store user profiles with historic and trending values, allowing for the generation of personalized messages through message rules that apply specific settings such as recipient settings, content settings, and transmission parameters, enabling tailored communication based on user data and business interactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If the same message is transmitted to all recipients, then transmission efficiency is improved, but message effectiveness and engagement deteriorate
Solution Approach 1:
The patent applies local quality by customizing message content, timing, and channel based on individual recipient characteristics stored in user profiles. Each recipient receives a tailored message version that matches their preferences, device type, and historical interaction patterns, thereby improving message effectiveness while maintaining efficient automated transmission through the system.
2Reliability
If customized messages are generated for each recipient, then message effectiveness is improved, but system complexity increases
Solution Approach 1:
The patent implements preliminary action by pre-collecting and storing user profile data including device types, communication preferences, and historical interaction patterns in a database. This advance preparation enables the system to automatically retrieve and apply relevant user characteristics when generating customized messages, reducing the complexity of real-time customization while maintaining high message effectiveness.
3Adaptability or versatility
If user data is collected and stored, then message personalization is improved, but data management complexity increases
Solution Approach 1:
The patent applies segmentation by organizing user data into structured profiles that separate different types of information such as device type, communication preferences, and historical interactions. This segmented data structure allows the system to efficiently retrieve and apply only the relevant user characteristics needed for message customization, reducing data management complexity while improving personalization capabilities.
Data Source
AI summary
A method may include retrieving document details associated with a user from at least one database stored on a storage device, the document details including a user identifier that identifies the user, a due date, and an amount; querying, using at least one processor, the at least one database using the user identifier to determine at least one value for the user, the at least one value including a historic value; matching the historic value, due date, and amount to an electronic message property set from a plurality of message property sets; applying the electronic message property set to at least one electronic message; and transmitting the at least one electronic message in accordance with the applied property set.