Custom URL Mapping and Certificate Automation

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Solution Overview

Problem

Enterprises face challenges in customizing web addresses and security certificates to present a unified brand image across services and resources, as existing solutions require manual reconfiguration by network technicians, which is not scalable with growing demands.

Innovation Solution

A remote network management platform provides an interface for enterprises to map custom URLs and generate certificates, automating the reconfiguration process to redirect requests and replace hyperlinks, ensuring consistent branding and security through custom URLs and certificates.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If manual reconfiguration by network technicians is used to support custom URLs, then network security and proper routing can be ensured, but scalability deteriorates as the number of custom URLs grows

Engineering Contradiction:
Improvenetwork securityVSAvoidscalability
Core Design Contradiction:
ReliabilityVSProductivity

Solution Approach 1:

The system enables self-service automation where the network management platform automatically performs reconfiguration tasks including certificate generation, URL mapping, and content modification without requiring manual intervention from network technicians. This maintains security through automated validation while eliminating scalability limitations.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The system performs preliminary actions by pre-generating security certificates, pre-configuring URL mappings, and pre-modifying content with custom URLs before actual service deployment. This automation of preparatory tasks ensures security requirements are met while enabling rapid scaling to multiple custom URLs.

Inventive Principle:
Principle #10Preliminary action

2Adaptability or versatility

If service provider's identity is used in URLs and security certificates, then service provider control is maintained, but enterprise customization capability deteriorates

Engineering Contradiction:
Improveenterprise customizationVSAvoidsystem configuration
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The system segments the identity presentation by separating the service provider's infrastructure identity from the enterprise's brand identity. URLs and security certificates are segmented to display enterprise identity to end users while the service provider maintains backend control through the configuration interface.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The network management platform acts as an intermediary that mediates between the service provider's infrastructure and the enterprise's branding requirements. It automatically generates and manages custom URLs and security certificates that present enterprise identity while maintaining service provider control through the configuration interface.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Stability of the object's composition

If custom URLs are implemented without automation, then branding consistency can be achieved, but time consumption and operational complexity increase

Engineering Contradiction:
Improvebranding consistencyVSAvoidreconfiguration time
Core Design Contradiction:
Stability of the object's compositionVSLoss of time

Solution Approach 1:

The system replaces manual mechanical reconfiguration processes with automated computational processes. The configuration interface automatically generates certificates, creates URL mappings, and modifies content to ensure branding consistency, eliminating time-consuming manual operations while maintaining stable brand presentation.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentUS11601392B2Deployment of a custom address to a remotely managed computational instance
Publication Date: 2023.03.07 SERVICENOW INC
  • US11601392B2 patent drawing
  • US11601392B2 patent drawing
  • US11601392B2 patent drawing

AI summary

An example embodiment may include a computational instance and a computing device within a remote network management platform. The computing device may be configured to: receive, from a client device of the managed network, a request to redirect, to a second URL, future requests addressed to a first URL; provide, to the client device, instructions to generate a certificate that binds an identity of the entity that operates the managed network to the first URL; receive, from the client device, the certificate; store the certificate and a corresponding cryptographic key; and generate a mapping between the first URL and the second URL. The computational instance may be configured to, in response to receiving a content request referencing the destination, generate a content response containing content from the destination, where any hyperlinks to the second URL in the content are replaced with hyperlinks to the first URL.