Customer Activity Tracking via Device ID and Location Data

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Solution Overview

Problem

Retailers face challenges in connecting customer online and offline behaviors without a purchase, as browsing information remains anonymous unless customers log in or provide account information, leading to inefficiencies in credit application processes and potential fraud.

Innovation Solution

A method for seamless credit account acquisition using mobile devices, where location information and user-specific data are used to pre-populate credit application forms, reducing the need for manual input and enhancing fraud protection by sourcing information from reliable sources.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of information

If customers browse without logging in or making purchases, then customer anonymity is maintained, but retailers cannot connect online and offline behaviors

Engineering Contradiction:
Improvecustomer browsing informationVSAvoidcustomer identification process
Core Design Contradiction:
Loss of informationVSEase of operation

Solution Approach 1:

The system performs preliminary actions by capturing device identifiers and location data during browsing sessions before any purchase or login occurs. This allows the retailer to build a profile of customer behavior anonymously, then later connect this data to identified customers when they do make a purchase or log in, thereby linking online and offline behaviors without requiring immediate identification.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent introduces device identifiers and location data as intermediary elements that bridge anonymous browsing behavior and identified customer profiles. These intermediaries allow the system to track and connect customer activities across different channels (online browsing, in-store visits, purchases) without requiring the customer to consciously identify themselves at each interaction point.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Reliability

If manual data entry is required for credit applications, then data accuracy can be verified, but customer frustration increases and completion rates decrease

Engineering Contradiction:
Improvedata accuracyVSAvoidapplication completion rate
Core Design Contradiction:
ReliabilityVSProductivity

Solution Approach 1:

The system implements self-service by automatically populating credit application fields using data already collected from the customer's browsing behavior, device information, and location data. The customer simply needs to verify the pre-filled information rather than manually entering it, which maintains data accuracy through existing verification processes while dramatically reducing friction and increasing completion rates.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The system performs preliminary data collection and validation by gathering device identifiers, location information, and browsing patterns before the credit application process begins. This pre-collected data is then automatically formatted and inserted into the application, eliminating the need for customers to manually re-enter information and reducing completion barriers while maintaining reliability through pre-verification.

Inventive Principle:
Principle #10Preliminary action

3Loss of information

If anonymous browsing is allowed, then customer privacy is protected, but retailers cannot implement effective fraud protection

Engineering Contradiction:
Improvecustomer personal informationVSAvoidfraud protection capability
Core Design Contradiction:
Loss of informationVSReliability

Solution Approach 1:

The patent segments customer data into different levels of identification: anonymous device-level data for tracking browsing behavior, location data for contextual information, and identified personal data for credit decisions. This segmentation allows the system to collect sufficient information for fraud protection (device identifiers, location patterns, browsing behavior) without requiring complete personal information disclosure, thereby maintaining privacy while enabling effective fraud detection through pattern recognition.

Inventive Principle:
Principle #1Segmentation

Data Source

PatentUS20200327560A1Manage information pertaining to anonymous and known customer activity
Publication Date: 2020.10.15 BREAD FINANCIAL PAYMENTS INC
  • US20200327560A1 patent drawing
  • US20200327560A1 patent drawing
  • US20200327560A1 patent drawing

AI summary

Managing information pertaining to anonymous and/or known customer activity is disclosed. When a retailer's website is accessed, ID information is obtained for the user's computing device. The ID information is used to search for a customer. Once a customer is identified, the browser information is obtained and added to a customer data file of the identified customer. Similarly, when a customer's mobile device has entered a physical store, a device ID for the mobile device will be obtained. The device ID is used to search for the customer associated with the device ID. Once identified, tracking information is obtained and added to the customer data file of the identified customer. The information in the customer data file is used to develop a customer profile for the identified customer based on all identified customer activity.