Customer-Specific Business Offer Template Creation
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Solution Overview
Problem
Communication service providers face significant effort in creating tailored offerings for business customers, making customized solutions unprofitable, and updating existing products is cumbersome, leading to a need for either customized or off-the-shelf offerings that may not satisfy customer needs.
Innovation Solution
A system and method for creating a customer-specific business offer template by modifying existing standardized products or services based on customer inquiries, allowing for quick updates and storage as templates for future use, enabling tailored offerings with minimal effort.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a communication service provider creates a unique offering in a product catalog for each business customer to provide tailored offerings, then customer satisfaction is improved, but the effort and cost increase significantly making it unprofitable
Solution Approach 1:
The patent creates a template offering that can be copied and applied to multiple customers with similar requirements. Instead of building unique offerings from scratch for each customer, the system establishes a master template that serves as a reusable model, significantly reducing the effort required to provide tailored offerings while maintaining customization benefits
Solution Approach 2:
The template offering serves multiple functions: it acts as a standardized product catalog entry, a customizable model for new customers, and an update distribution mechanism for existing customers. This universal template approach allows the same structure to serve diverse customer needs while reducing overall system complexity
2Reliability
If the communication service provider updates offerings in the central catalog, then the product information is current, but all existing active products of business customers must also be updated which is cumbersome
Solution Approach 1:
The template offering is configured in advance with all necessary product information, parameters, and structures. When updates are needed, the pre-configured template allows for rapid propagation of changes to existing customer offerings without requiring manual updates to each individual product instance, significantly reducing the time and effort required to maintain information accuracy
Solution Approach 2:
The patent merges the template offering with existing customer offerings through a linking mechanism. When the template is updated, the changes automatically propagate to all customers who have offerings based on that template, combining the central catalog update process with individual customer product updates into a single efficient operation
3Ease of manufacture
If the communication service provider limits themselves to off-the-shelf offerings, then the effort and cost are reduced, but customer satisfaction decreases as tailored needs are not met
Solution Approach 1:
The template offering applies local quality by allowing standardization in common areas while preserving customization options for customer-specific requirements. The template structure defines standardized elements that can be efficiently replicated, while also providing mechanisms for local modifications to meet specific customer needs, achieving both ease of manufacture and adaptability
Data Source
AI summary
A system, method, and computer program product are provided for creating a customer specific business offer template. In use, a customer inquiry corresponding to at least one product or service associated with a business is received, the customer inquiry including information associated with requirements of the customer. Additionally, a currently available product or service associated with the business is selected based on the customer inquiry, the currently available product or service including a standard offering associated with the business. Further, the currently available product or service is modified to correlate with the information associated with the requirements of the customer in order to create a customer specific business offer. Moreover, the customer specific business offer is saved as a template to use for the customer.