Customer Resource Service Interface for Privacy Control
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Solution Overview
Problem
Current methods for customer resource telemetry and use as a service are cumbersome and unclear, with providers facing restrictions on sharing customer proprietary network information due to privacy concerns, necessitating more robust and scalable solutions for dissemination and access of network-accessible resources.
Innovation Solution
Implementing a customer resource as a service (CRUaaS) framework that allows customers to create a service interface for third parties to access and control resources, using machine learning and artificial intelligence to optimize resource behavior, while providing customers with control over privacy settings and access permissions through a user interface.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If providers share customer resource telemetry with third parties, then resource utilization and service value improve, but customer privacy and security control deteriorate
Solution Approach 1:
The patent introduces a service provider as an intermediary between customers and third parties. The service provider receives resource telemetry from customers, processes it through standardized interfaces, and selectively shares anonymized or aggregated data with third parties. This intermediary layer maintains customer privacy by controlling what information is exposed while still enabling valuable resource utilization analytics for third-party services.
2Object-affected harmful factors
If providers implement detailed privacy controls and service agreements, then customer privacy protection improves, but system complexity and ease of operation deteriorate
Solution Approach 1:
The patent implements self-service mechanisms where customers automatically opt-in to resource sharing by enabling services through simple interfaces. The service provider automatically manages privacy controls, data anonymization, and third-party access permissions without requiring customers to review lengthy legal agreements. This automated self-service approach maintains strong privacy protections while keeping the user experience simple and intuitive.
3Ease of operation
If providers use standardized service interfaces for resource sharing, then ease of operation and scalability improve, but adaptability to specific customer needs deteriorates
Solution Approach 1:
The patent segments resource sharing into modular standardized interfaces that can be independently configured. Each resource type (compute, storage, network) has its own standardized interface, and customers can selectively enable or disable sharing for each resource independently. This segmentation allows standardized simple interfaces for each resource while maintaining overall system adaptability through selective configuration of multiple standardized modules.
Data Source
AI summary
Novel tools and techniques are provided for implementing customer resource telemetry and use as a service. In various embodiments, a computing system might receive, from a user, a request to access at least one network-accessible resource associated with a customer of a service provider, the user being unassociated and unrelated with the customer; might identify at least one of a user identification, a company, or a class of user associated with the user; might determine whether at least one resource record associated with the customer indicates that the user has permission to access the at least one network-accessible resource, based on the identification. If so, the computing system might provide the user with access to the at least one network-accessible resource associated with the customer. If not, the computing system might deny, to the user, access to the at least one network-accessible resource associated with the customer.