Customized Caller ID Service Platform for Telecommunications
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Solution Overview
Problem
Existing caller ID services do not allow for customization of caller identification information on a called-number basis, leading to inefficiencies in communication, particularly when contacting frequently accessed services like banks or pharmacies, where repetitive prompts require manual input of customer information.
Innovation Solution
A customized caller ID service platform that allows subscribers to store personalized caller IDs associated with pre-defined called numbers in a database, accessible via any communication device with a subscriber ID and password, independent of the originating telephone line, enabling automatic transmission of customized information during call setup.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional caller ID services are used, then basic caller identification information can be transmitted, but the caller ID information cannot be customized based on the called number
Solution Approach 1:
The system segments caller ID information by creating separate customized caller ID entries for different called numbers. Each subscriber can have multiple customized caller ID profiles stored in the database, each associated with specific called numbers, allowing the system to select and transmit the appropriate customized information based on the destination number being called.
Solution Approach 2:
The system performs preliminary actions by pre-storing customized caller ID information and associated called numbers in a database before actual calls are made. When a call is initiated, the system queries the database in advance to retrieve and transmit the appropriate customized caller ID information, eliminating the need for real-time generation or manual input during the call.
2Productivity
If customized caller ID information is transmitted for each called number, then communication efficiency is improved, but the service requires a complex database platform and subscription model
Solution Approach 1:
The invention introduces a customized caller ID service platform as an intermediary component between the calling party and the called party. This platform includes a database that stores customized caller ID information and a signaling mechanism that intercepts and modifies caller ID transmission, allowing efficient customized information delivery without requiring changes to the core telecommunication infrastructure.
Solution Approach 2:
The service platform is designed to be universal by supporting multiple subscribers with different customized caller ID profiles and associations with various called numbers. The system can handle different types of customized information (account numbers, customer IDs, names) and works across different telecommunication networks, providing a multi-functional solution that serves diverse communication needs.
3Ease of operation
If caller ID information is customized per called number, then manual input requirements are reduced, but the system requires authentication and database access mechanisms
Solution Approach 1:
The system enables self-service by automatically selecting and transmitting the appropriate customized caller ID information based on the called number without requiring manual input from the user during the call. The authentication mechanism is integrated into the call setup process, where the system automatically verifies the subscriber's identity and retrieves the corresponding customized information, making the interaction seamless for the end user.
Data Source
AI summary
A “customized” caller ID service platform is utilized within a telecommunications network (which may be the PSTN, an IP network, or any other network for supporting voice communication) to allow for the caller ID information transmitted to a called party to be tailored to the specific called party. A database within the platform is configured to store a listing of registered subscribers and a set of “pre-defined called numbers” associated with each subscriber. For each listed number, the subscriber provides the specific customized information (for example, an account number) that is to be transmitted to that specific called number as the caller ID information. A registered subscriber is able to gain access to the platform and modify the entries as need be.