Customized CNAM Routing for Credible Mobile Caller Identification
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Solution Overview
Problem
Mobile device users face challenges in identifying the credibility of incoming calls, as conventional caller ID systems provide limited information, especially for unknown or spoofed numbers, leading to issues with spam and scam calls, with approximately 90% of business calls going unanswered.
Innovation Solution
A system and method that utilizes a call content API to deliver customized caller identification names (CNAM) to mobile devices, based on context and stored relationships between calling and mobile device numbers, allowing for enhanced call management and credibility assessment.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If conventional caller ID systems are used to display calling information, then basic caller identification is provided, but the information is limited and insufficient for credibility assessment of unknown or spoofed numbers
Solution Approach 1:
The patent introduces a call content API and content delivery device as intermediaries between the calling device and the mobile device. These intermediaries retrieve additional caller identification information (such as CNAM data) from external sources and deliver customized caller profiles to the mobile device, thereby enriching the information available for credibility assessment without requiring direct integration between all system components
Solution Approach 2:
The system segments the caller identification information into multiple components: basic caller ID (provided by conventional systems), additional CNAM information (retrieved via call content API), and customized caller profiles (assembled by content delivery device). This segmentation allows each component to be obtained and processed independently, managing complexity through modular information architecture
2Reliability
If additional caller identification information is retrieved and delivered to mobile devices, then call credibility assessment is improved, but system complexity and information processing requirements increase
Solution Approach 1:
The call content API and content delivery device serve multiple functions: retrieving CNAM information, assembling customized caller profiles, delivering information to mobile devices, and supporting both known and unknown callers. This multi-functionality reduces the need for separate specialized components, managing system complexity while enhancing call credibility assessment
Solution Approach 2:
The system enables mobile devices to automatically receive and process customized caller identification information without requiring manual user configuration. The content delivery device autonomously retrieves and delivers relevant caller profiles based on the calling context, reducing the operational complexity for end users
3Productivity
If customized CNAM information is delivered based on context and stored relationships, then call management effectiveness is improved, but data processing and context analysis requirements increase
Solution Approach 1:
The system performs preliminary actions by pre-assembling customized caller profiles and pre-storing relationship data before calls occur. When a call is received, the mobile device can quickly access pre-prepared information about the caller's credibility, relationships, and context, thereby improving call management efficiency without requiring intensive real-time computational analysis
Data Source
AI summary
One example method of operation may include identifying a call from a calling device destined for a mobile device, identifying a calling device number associated with the calling device and a mobile device number associated with the mobile device, determining whether a stored calling relationship exists between the calling device number and the mobile device number, and appending one of a plurality of caller identification names (CNAM) to the call based on the determination as to whether there is a stored calling relationship.