Device-to-Device Call Disposition Routing
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Solution Overview
Problem
Users face inefficiencies and inconvenience when receiving important calls on multiple communication devices, as they often receive calls on one device while using another, leading to cumbersome situations where they may not want to receive calls on both devices.
Innovation Solution
Implementing device-to-device call disposition, where a user can be notified of incoming calls on a second device and provided with options to manage these calls, and automatically routing calls to a device associated with the user's location when they are present.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a user utilizes multiple communication devices (home wireline telephone and personal wireless telephone), then the user can remain accessible at multiple locations, but the user receives calls on both devices simultaneously which creates inefficiency and inconvenience
Solution Approach 1:
The patent introduces a call disposition system that acts as an intermediary between the calling party and the user's multiple devices. When a call arrives at one device, the system intercepts it and presents disposition options to the user at their current device, allowing intelligent routing decisions without the user manually managing each device separately
Solution Approach 2:
The system dynamically determines which device should receive the call based on the user's current location and context. The call routing is not fixed but adapts in real-time based on where the user is currently using their device, enabling flexible call management across multiple devices
2Ease of operation
If the user shuts down the personal wireless telephone to avoid receiving calls, then calls are consolidated to one device, but the user loses accessibility when away from the primary location
Solution Approach 1:
The system enables the user to remotely answer, transfer, or reject calls at their current device without needing to physically access the device receiving the call. The call disposition functionality allows users to manage calls on demand, eliminating the need to shut down devices to avoid unwanted calls
3Ease of operation
If the user manually manages calls across multiple devices, then call routing can be controlled, but the process becomes cumbersome and time-consuming
Solution Approach 1:
The system pre-establishes the capability for call disposition at multiple devices without requiring manual configuration for each call. Users can set up their devices in advance to participate in the call disposition system, so that when calls arrive, the intelligent routing happens automatically based on current device usage patterns
Data Source
AI summary
Device-to-device call disposition is provided. When a call is received at a first telecommunications device, a determination may be made as to whether a second device has been designated to receive a notification of the inbound call and to allow for call disposition at the second device. At the second device, the user may be notified of the incoming call at the first device, and the user may be provided with a number of options for disposing of the incoming call. While the user is positioned at a location having a wireline or wireless communications device associated with the location, and the user receives a call on his/her personal wireless device, a call to the personal wireless device may be automatically routed to the wireline or wireless device associated with the user's location (e.g., home or office).