Data Feed Presentation Logic for Public Safety Dispatchers
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Solution Overview
Problem
Public safety dispatchers face cognitive overload due to excessive data feeds from various sources, making it difficult to effectively monitor incidents, as they cannot simultaneously process multiple video or biometric feeds on their consoles.
Innovation Solution
An electronic computing device determines whether to present data feeds on a communication device based on the incident type and quantity, allowing only relevant feeds to be displayed, and offering a list of available feeds for selection when too many are received, thereby preventing information overload.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If all available data feeds are presented on the dispatcher console, then complete information is provided for incident monitoring, but cognitive overload occurs and effectiveness decreases
Solution Approach 1:
The system segments data feeds into multiple categories (e.g., video feeds, audio feeds, text feeds, sensor feeds) and further divides them by incident type. This segmentation allows the interface to selectively present only relevant feeds based on the current incident context, preventing cognitive overload while maintaining information completeness for the specific situation at hand.
Solution Approach 2:
The interface applies local quality by customizing the presentation of data feeds according to the specific incident type and context. Different incident types receive different subsets of feeds tailored to their requirements, ensuring that each dispatcher receives the most relevant information for their specific situation rather than a uniform set of all possible feeds.
2Reliability
If multiple data feeds are simultaneously presented, then comprehensive monitoring capability is achieved, but the dispatcher cannot effectively process all feeds
Solution Approach 1:
The system dynamically adjusts which data feeds are presented based on the current incident type and situation. The interface is not static but adapts in real-time, showing only the feeds relevant to the active incident. This dynamic presentation maintains comprehensive monitoring capability by making the appropriate subset of feeds available while avoiding the productivity loss from presenting too many feeds simultaneously.
Solution Approach 2:
The system extracts and presents only the essential data feeds needed for each specific incident type, separating them from the complete set of available feeds. This extraction process removes unnecessary information that would contribute to cognitive overload while retaining the critical feeds needed for effective incident monitoring and response.
3Loss of information
If all data feeds are displayed without selection, then no information is lost, but the interface becomes overwhelming and difficult to use
Solution Approach 1:
The system performs preliminary action by pre-categorizing and organizing all available data feeds according to incident types and relevance criteria before the dispatcher needs them. This pre-organization allows the interface to quickly present only the relevant subset for the current incident, maintaining data availability while avoiding interface complexity and overwhelming the dispatcher with unnecessary options.
Data Source
AI summary
Methods and systems for determining whether to present one or more data feeds on a communication device. One system includes an electronic computing device including a network interface configured to receive one or more data feeds from one or more network-connectable devices. The data feeds are associated with an incident. The electronic computing device further includes an electronic processor configured to determine an incident type of the incident, and determine a quantity of data feeds associated with the incident. The electronic processor is further configured to determine whether to present the data feeds on a communication device based on the incident type and the quantity of data feeds. The data feeds are presented via an output device of the communication device in response to the electronic processor determining that the data feeds are to be presented on the communication device.