Data Processing Incident Remediation With Cross-System Notifications
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Solution Overview
Problem
Existing data processing systems face inefficiencies in managing incident remediation due to multiple technicians working independently, leading to duplicative efforts, conflicts in solutions, and prolonged undesired operational states, as incidents are not effectively communicated across systems.
Innovation Solution
A management controller monitors hardware components via sideband channels, communicates with a deployment manager to assign personnel, and notifies other systems about incident status, ensuring coordinated remediation efforts and reducing redundant activities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If multiple technicians work independently on incident remediation, then each technician can address issues from their own expertise, but duplicative efforts and conflicts in solutions occur
Solution Approach 1:
The patent merges multiple independent technician efforts into a coordinated system by implementing a notification mechanism that shares incident information across all technicians. This allows the team to function as a unified entity while preserving individual expertise, eliminating duplicative work and conflicts through centralized information awareness.
Solution Approach 2:
The system implements feedback by notifying all technicians when an incident is remediated by one technician. This feedback loop ensures that other technicians are aware of the resolution status and can adjust their actions accordingly, preventing conflicting remediation attempts and improving overall productivity.
2Device complexity
If technicians work independently without communication, then system complexity is reduced, but incident resolution time increases
Solution Approach 1:
The patent introduces a notification system as an intermediary that facilitates communication between technicians without requiring direct interaction. This intermediary handles the complexity of information distribution centrally, allowing technicians to work independently while still benefiting from coordinated information flow, thus reducing resolution time without significantly increasing individual technician workload.
3Loss of information
If comprehensive notification systems are implemented across all systems, then awareness of incident progress is enhanced, but system complexity and communication overhead increase
Solution Approach 1:
The patent extracts the notification function as a separate, dedicated mechanism rather than embedding complex communication protocols within each system. This extraction allows comprehensive incident status awareness to be achieved through a specialized notification component, reducing the communication complexity burden on the core data processing systems while maintaining enhanced information awareness.
Data Source
AI summary
Methods and systems for managing data processing systems are disclosed. The data processing systems may be managed by monitoring remediation of incidents. The remediation of the incidents may be monitored by assigning personnel. Notifications of the assigning of personnel and progress of the remediation may be made to at least two other data processing systems. The at least two other data processing systems may update the status of a data processing with the incident as the progress of the remediation continues towards completion of the remediation.