Decision Maker Identification in Communication Services
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Solution Overview
Problem
In complex communication services, identifying and managing multiple decision makers for an account is critical for providing tailored services and interactions, as existing systems lack efficient methods to determine and engage the appropriate individuals for decision-making purposes.
Innovation Solution
A system that analyzes user profiles and policy rules to identify decision makers for communication services, using a policy rules engine and enforcement points to provide services based on identified decision makers, allowing for dynamic adjustments and personalized interactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If service providers interact with multiple users in an account, then service coverage is improved, but identifying the correct decision maker becomes more difficult
Solution Approach 1:
The patent segments the account into multiple user roles with distinct attributes (primary user, decision maker, influencer, etc.). Each user is assigned specific role indicators that allow the system to identify and differentiate decision makers from other account members, resolving the difficulty of identifying the correct decision maker while maintaining comprehensive service coverage across all user types.
2Measurement precision
If the system stores detailed user profile data, then decision maker identification accuracy is improved, but data storage requirements increase
Solution Approach 1:
The patent extracts only the essential decision maker identification attributes from complete user profiles, such as role indicators, decision authority flags, and service preference data. By storing only these critical extracted attributes rather than complete detailed profiles, the system achieves accurate decision maker identification while minimizing data storage requirements.
3Adaptability or versatility
If the system dynamically identifies decision makers, then service personalization is improved, but system complexity increases
Solution Approach 1:
The patent performs preliminary classification of users into decision maker categories during account setup and initial profile creation. By pre-assigning role indicators and decision authority attributes before service interactions occur, the system enables dynamic personalization without requiring complex real-time analysis, thus reducing overall system complexity while maintaining high service personalization capability.
Data Source
AI summary
Devices, methods and computer-readable media for providing services based upon identification of decision makers and owners associated with communication services. Data for providing communication services based upon identification of decision makers associated with communication services is stored, wherein the data including a user profile and default template identifying a default decision maker for a service. Policy rules and the stored data are analyzed. A new decision maker for a particular service is identified based upon the analysis of the policy rules and the stored data. The communication services are provided to the identified new decision maker.