Decoupled Account Opening Architecture for Configurable Banking Processes
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing electronic banking systems face challenges such as hard-coded business rules, long lead times for process changes, inability to reuse rules, and lack of 'test and learn' capabilities, leading to inconsistent customer experiences and high reliance on costly channels.
Innovation Solution
A computer system architecture that decouples the user interface from underlying business processes, allowing for globally standardized, configurable account opening processes managed by business staff without IT intervention, and supporting save and retrieve capabilities across channels.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Stability of the object's composition
If business rules are hard-coded into a single solution by IT, then system stability is improved, but adaptability deteriorates
Solution Approach 1:
The patent segments the account opening system into distinct modular components: user interface layer, business rules engine, validation rules, and core processing systems. This segmentation allows business rules to be configured independently without affecting system stability, enabling adaptability while maintaining a stable core architecture.
Solution Approach 2:
The patent extracts business rules from hard-coded IT configurations and places them in a separate, configurable business rules engine. This extraction allows business staff to modify rules without IT intervention, improving adaptability while the core system remains stable.
2Reliability
If IT manages all process changes, then system reliability is improved, but productivity deteriorates
Solution Approach 1:
The patent enables business staff to self-manage process changes through a configurable business rules interface without requiring IT intervention. This self-service capability improves productivity by eliminating IT bottlenecks while maintaining system reliability through controlled configuration mechanisms.
3Adaptability or versatility
If different processes are used to identify customers across channels, then local customization is improved, but consistency deteriorates
Solution Approach 1:
The patent implements a universal account opening process that functions across multiple channels (branch, online, mobile, call center). The same business rules and validation logic are applied universally, ensuring consistency while allowing local customization through configurable parameters without requiring separate identification processes for each channel.
4Reliability
If high-cost channels are relied upon, then service quality is improved, but cost efficiency deteriorates
Solution Approach 1:
The patent introduces an automated business rules engine as an intermediary between customer requests and core processing systems. This intermediary handles validation, decisioning, and process orchestration automatically, enabling lower-cost channels to deliver high-quality service by reducing manual intervention while maintaining service standards.
Data Source
AI summary
The present invention provides, in alternative embodiments, a computer architecture and/or computer implemented methods for account opening. In some embodiments, an integrated, component-based technology platform, globally standardized, business configurable account opening processes are separate and decoupled from the user interface screens and are directly manageable by business functionality and/or personnel. In various embodiments, the invention provides pause and resume, save and retrieve, cross-channel, metrics, audit tracking, data logging, and/or straight-through processing capabilities for account opening.