Deep-Link Control for Remote Self-Service Kiosk Transactions
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Solution Overview
Problem
Users face challenges in accessing self-service kiosks for transactions due to mobility limitations or time constraints, and conventional systems require possession of a card and PIN, posing security concerns for remote users.
Innovation Solution
A local user computing device initiates a communication session with a self-service kiosk, captures identifying data, generates a deep link, and transmits it to a remote user computing device, allowing remote transaction processing through mimicked user interfaces without requiring the remote user's authentication credentials.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a user visits a self-service kiosk to process a transaction, then the transaction can be completed, but the user must possess both a card and PIN which poses security concerns
Solution Approach 1:
The patent introduces an intermediary system consisting of a kiosk controller and user device that mediates between the remote user and the self-service kiosk. The kiosk controller captures the user interface elements and transmits them to the user device, which then relays user selections back to the kiosk. This intermediary architecture allows the remote user to complete transactions without physically possessing authentication credentials at the kiosk, thereby resolving the security concern while maintaining accessibility.
2Ease of operation
If a remote user accesses a self-service kiosk remotely, then convenience is improved, but the system complexity increases
Solution Approach 1:
The kiosk controller is designed with multi-functionality, serving both as a traditional self-service interface and as a remote access gateway. It can locally process transactions when users are physically present while simultaneously capturing and transmitting interface elements to remote user devices. This universal design allows the same hardware infrastructure to support both local and remote access modes without requiring separate systems, thereby managing complexity while improving remote accessibility.
3Adaptability or versatility
If authentication credentials are transmitted to enable remote access, then remote transaction processing is enabled, but security risks increase
Solution Approach 1:
The patent extracts the authentication credentials from the transaction process. Instead of transmitting card numbers, PINs, or other sensitive authentication data to the remote user device, the system only transmits the user interface elements (such as transaction options and confirmation screens) and the user's selections. The actual authentication remains securely handled at the kiosk through biometric sensors or card readers, while the remote user interacts with replicated interface elements. This extraction approach enables remote transaction capability without exposing sensitive information.
Data Source
AI summary
Arrangements for remote device control and transaction processing are provided. In some aspects, a local computing device may initiate a communication session with the self-service kiosk. The local computing device may capture self-service kiosk identifying data and may generate a deep link to an application. The local computing device may transmit the deep link and self-service kiosk identifying information to a remote computing device. An indication of selection of the deep link may be received by the local computing device and a remote transaction processing session may be initiated at the self-service kiosk. The self-service kiosk may transmit a user interface for display by the remote computing device. An option from the user interface may be selected for processing. The self-service kiosk may process the selected option, send a notification of transaction completion to the remote user computing device and terminate the communication session with the local user computing device.