Deep-Link Remote Control for Accessible Self-Service Kiosks
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Solution Overview
Problem
Users face difficulties in accessing self-service kiosks for transactions due to mobility limitations or time constraints, and conventional systems require possession of a card and PIN, posing security concerns for remote users.
Innovation Solution
A local user computing device initiates a communication session with a self-service kiosk, captures identifying data, generates a deep link, and transmits it to a remote user computing device, allowing remote transaction processing through mimicked user interfaces without requiring the remote user to share authentication credentials.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a user visits the self-service kiosk to process a transaction, then the transaction can be completed, but the user must possess both card and PIN which poses security concerns
Solution Approach 1:
A local user computing device acts as an intermediary between the remote user and the self-service kiosk. The local device captures identifying data from the kiosk, generates a deep link, and relays it to the remote user. This intermediary mechanism enables secure remote access without requiring the remote user to physically possess authentication credentials at the kiosk location.
2Ease of operation
If the remote user possesses card and PIN for transaction processing, then transactions can be completed remotely, but sensitive information must be divulged which creates security risks
Solution Approach 1:
The patent extracts the authentication credentials (card and PIN) from the transaction process. Instead of requiring the remote user to input credentials at the kiosk or share them with a local user, the system captures identifying data directly from the kiosk itself and uses this data to establish a secure communication channel. This extraction eliminates the need for credential sharing while enabling remote access.
3Adaptability or versatility
If the local user captures and transmits identifying data to the remote user, then remote control is enabled, but the communication protocol complexity increases
Solution Approach 1:
The local user computing device creates a deep link that copies or replicates the identifying data from the self-service kiosk in a shareable format. This deep link serves as a simplified representation of the complex authentication state, allowing the remote user to access the kiosk functionality through a standard communication channel without requiring complex proprietary protocols.
Data Source
AI summary
Arrangements for remote device control and transaction processing are provided. In some aspects, a local computing device may initiate a communication session with the self-service kiosk. The local computing device may capture self-service kiosk identifying data and may generate a deep link to an application. The local computing device may transmit the deep link and self-service kiosk identifying information to a remote computing device. An indication of selection of the deep link may be received by the local computing device and a remote transaction processing session may be initiated at the self-service kiosk. The self-service kiosk may transmit a user interface for display by the remote computing device. An option from the user interface may be selected for processing. The self-service kiosk may process the selected option, send a notification of transaction completion to the remote user computing device and terminate the communication session with the local user computing device.