Deferrable Error Messaging System for Enterprise Applications
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Solution Overview
Problem
Conventional messaging systems in enterprise solutions are inefficient in providing users with effective tools to resolve errors, often requiring users to navigate complex databases, provide cryptic error notifications, and lack differentiation in authorization levels, leading to unnecessary resource expenditure and user frustration.
Innovation Solution
A messaging system that displays error messages with customizable content and tools based on user traits, allows error deferral, and provides a queue for pending errors, enabling users to address errors efficiently by presenting relevant information and tools specific to their role and authorization level, and allowing message placement and visual attention.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If conventional messaging systems display error messages with limited interaction options, then the system structure remains simple, but user efficiency deteriorates due to inability to defer error resolution
Solution Approach 1:
The messaging system is segmented into multiple functional components: error display module, deferral module with queue management, and reminder module. This segmentation allows the system to provide advanced error handling capabilities while maintaining manageable complexity through modular design.
Solution Approach 2:
The system performs preliminary action by providing users with the option to defer error resolution before actually resolving the error. The error is added to a queue for later handling, allowing users to continue their workflow without immediate interruption, thereby improving productivity.
2Reliability
If users are required to immediately resolve errors, then error resolution is addressed promptly, but loss of time occurs due to navigation through complex databases and structures
Solution Approach 1:
The system allows users to perform preliminary actions by deferring error resolution to a later time when they are better prepared. Errors are queued and can be resolved when users have adequate time and context, reducing the time lost to hasty error handling or workflow interruptions.
Solution Approach 2:
The error queue serves as an intermediary between error occurrence and error resolution. It decouples the timing of error detection from error handling, allowing users to manage errors at their convenience while ensuring they are eventually addressed, thus balancing reliability and time efficiency.
3Loss of information
If conventional systems provide generic error messages, then the messaging system remains simple, but loss of information occurs due to lack of contextual information for error resolution
Solution Approach 1:
The messaging system applies local quality by providing customized error messages and resolution options tailored to each user's role, authorization level, and context. Instead of generic messages, users receive targeted information relevant to their specific situation, reducing information loss without requiring complete system complexity.
Solution Approach 2:
The system changes parameters by adapting error message content and resolution options based on user traits such as authorization level and role. This dynamic parameter adjustment ensures users receive appropriate contextual information without requiring the system to maintain all possible information paths simultaneously.
4Reliability
If users lack authorization to resolve certain errors, then security is maintained, but productivity deteriorates due to inability to address errors directly
Solution Approach 1:
The error queue acts as an intermediary that allows unauthorized users to defer errors without immediately violating security protocols. Users can queue errors for later resolution by authorized personnel, maintaining security while improving productivity by preventing workflow blockage.
Solution Approach 2:
The system dynamically adjusts error resolution capabilities based on user authorization levels. Unauthorized users can defer errors to the queue, while authorized users can resolve them, creating a dynamic system that adapts to security requirements while maintaining productivity through flexible error handling.
Data Source
AI summary
A user interface messaging system and method that allows a user to defer resolution of the substance of a message, such as a user-initiated error, and adds the message to a queue. The messaging system may remind the user to resolve the substance of the messages in the queue. After a message has been added to the queue, the message layer may be closed, allowing the user to continue using the application.