Delayed Purchase System with Automated Feedback Collection
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Solution Overview
Problem
Consumers often hesitate to make a purchase without a second opinion, leading to abandoned purchases in brick-and-mortar stores or online, as they cannot obtain input from others in a timely manner.
Innovation Solution
A system that allows consumers to select a product and set conditions for approval from others, enabling a delayed purchase based on input received through email, text, or social media, without requiring the consumer to return to the store or website, using a computer-based process to manage and authorize the transaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If consumers wait to get a second opinion before making a purchase, then purchase quality improves, but purchase time increases and purchases may be abandoned
Solution Approach 1:
The system performs preliminary actions by automatically sharing the product information with selected contacts and collecting their feedback before the consumer needs to make a decision. The product data is pre-packaged with a shared identifier and automatically transmitted to contacts via their preferred communication channels, eliminating the need for the consumer to manually gather opinions later.
Solution Approach 2:
The system introduces an intermediary platform that mediates between the consumer and their contacts. This platform receives the product information, manages the sharing process, collects feedback from multiple contacts, and delivers the consolidated opinion back to the consumer, streamlining the entire second-opinion gathering process.
2Loss of information
If consumers manually gather feedback from contacts, then accurate opinions are obtained, but the process becomes complex and time-consuming
Solution Approach 1:
The system enables self-service by automatically performing all the tedious tasks of gathering feedback. Once the consumer initiates the process by selecting a product and specifying desired feedback criteria, the system autonomously shares the product information with selected contacts, collects their responses, and consolidates the feedback without requiring further consumer intervention.
Solution Approach 2:
The system provides multi-functionality by handling multiple communication channels (email, text messaging, social media) and various feedback types (likes, comments, ratings) through a single unified platform. This universal approach eliminates the need for consumers to manually manage different communication methods and consolidates diverse feedback into a comprehensive opinion.
3Reliability
If consumers return to the store or website after gathering feedback, then informed decisions can be made, but convenience decreases and time is lost
Solution Approach 1:
The system implements continuous feedback by automatically delivering the consolidated opinions from contacts back to the consumer through their preferred communication channel. The feedback includes aggregated results such as the number of likes, comments, or ratings received, enabling the consumer to make an informed decision without leaving their current location or application.
Solution Approach 2:
The system transitions the feedback delivery from the traditional physical or website-based dimension to a digital communication dimension. By delivering opinions via email, text messages, or social media notifications, the system brings the feedback directly to the consumer in their existing digital environment, eliminating the need to return to the retail location or website.
Data Source
AI summary
A system and method for providing a delayed purchase based on input from another is described. One embodiment receives a selection of a product. A selection of at least one other person and at least one condition is also received. The at least one condition to be met before a purchasing of the product can be completed, the at least one condition to be met via a response received from the at least one other person. The method further receives a prior authorization for a purchase of the product. The system then monitors the at least one condition and the response received from the at least one other person to determine when the at least one condition is met and automatically purchases the product when the at least one condition is met.