Delivery Assistance Device Priority-Based Redirection
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Solution Overview
Problem
In delivery services where a vehicle's interior or a building is designated as a delivery destination, there is a likelihood of redelivery due to the vehicle moving or no one being present at the house, making it difficult for deliverers to complete deliveries without permission changes.
Innovation Solution
A delivery assistance device and method that registers alternative delivery destinations based on priority, allowing for automatic decision-making when the primary destination is unavailable, such as directing luggage to a house or vehicle owned by the user or their family members, to minimize redelivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If the inside of a vehicle is designated as a delivery destination, then delivery convenience is improved, but the vehicle may move away from the designated place causing redelivery
Solution Approach 1:
The system performs preliminary actions by registering multiple alternative delivery destinations and their priorities before the actual delivery attempt. When the primary destination (vehicle interior) becomes unavailable due to vehicle movement, the system can automatically select and use the next highest priority destination without requiring redelivery, thus resolving the contradiction between delivery convenience and reliability.
2Adaptability or versatility
If the inside of a building is designated as a delivery destination, then delivery flexibility is improved, but no one may be present at the house causing redelivery
Solution Approach 1:
The system registers multiple alternative delivery destinations including both vehicle interiors and building interiors with assigned priorities before delivery. When a building destination is selected but no one is present, the system automatically falls back to the next highest priority destination (such as a family member's residence or vehicle location), ensuring delivery completion without redelivery while maintaining delivery flexibility.
3Productivity
If alternative delivery destinations are registered with priorities, then redelivery is suppressed, but system complexity increases
Solution Approach 1:
The delivery assistance device automatically performs the complex task of selecting alternative destinations based on pre-registered priorities without requiring manual intervention from deliverers. The system self-manages the entire process of destination selection, fallback, and delivery completion, thereby suppressing redelivery and improving delivery efficiency while keeping the interface simple for users.
Data Source
AI summary
A delivery assistance device assists in an operation of a delivery service in which an inside of a vehicle, a building, or a facility used by a user is designated as a delivery destination of luggage. The delivery assistance device includes a storage unit, a registration unit configured to register, in the storage unit, a plurality of candidates as delivery destinations of the luggage and priorities for the candidates, and a delivery destination decision unit configured to decide an alternative delivery destination from among the candidates based on the priorities when a deliverer is not able to deliver a delivery destination with the highest priority among the delivery destinations, the delivery destination with the highest priority being designated by the user.