Delivery Robot Unloading Control for Absent Recipients
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Solution Overview
Problem
Delivery robots face challenges in managing and unloading delivery items in the absence of recipients, leading to potential quality deterioration and interruptions in delivery services, as they struggle to select appropriate unloading locations and maintain contact-free delivery standards.
Innovation Solution
A delivery item management system that communicates with customer terminals to determine if an unloading request is present, controlling the robot to automatically unload items at designated or arbitrary locations within the delivery area, using cameras to verify the unloading place and transmit data to the customer terminal, ensuring stable and efficient delivery even without recipient presence.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If the delivery robot stands by at the place of delivery until the customer arrives, then the delivery item can be delivered directly to the customer, but the quality of the delivery item may deteriorate and the delivery robot's productivity decreases
Solution Approach 1:
The system performs preliminary actions by checking for unloading requests before the customer arrives. If a request is detected or no communication occurs within a predetermined period, the delivery robot automatically unloads the delivery item at the place of delivery in advance, eliminating the need to stand by and preventing quality deterioration while maintaining productivity.
2Productivity
If the delivery robot automatically unloads the delivery item at the place of delivery, then the productivity increases and quality deterioration is prevented, but the customer may be dissatisfied with undelivered items
Solution Approach 1:
The system uses feedback from the customer terminal to determine whether to automatically unload. By checking for unloading requests and communication status, the system receives feedback that guides the decision-making process, ensuring automatic unloading only occurs when appropriate (when customer absence is detected), thus maintaining customer satisfaction while improving productivity.
3Ease of operation
If the delivery robot waits for customer communication, then the customer's reception preference can be confirmed, but the standby time increases and quality may deteriorate
Solution Approach 1:
The system performs preliminary checking for unloading requests before the customer arrives. If no communication is detected within a predetermined period, the system proactively determines customer absence and triggers automatic unloading, eliminating prolonged standby time while still respecting customer reception preferences through the initial request checking process.
Data Source
AI summary
A method for managing a delivery item in the absence of a recipient invention includes the operations in which a delivery item management system determines whether or not an unloading request has been made by a client terminal with respect to a delivery robot which has arrived at a place of delivery; and the delivery item management system enables the delivery robot to automatically unload a delivery item at the place of delivery, on the basis of the determination result.