Delivery Server Unattended Handover via Remote Signature
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Solution Overview
Problem
Existing delivery systems require users to open their doors to receive products, which is inconvenient and may compromise privacy and safety.
Innovation Solution
A delivery server system that allows users to receive products without opening their doors by transmitting arrival information, requesting signatures, and confirming delivery completion through user and home delivery terminals, enabling unattended delivery and secure payment methods.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If users open their doors to receive products, then delivery can be completed, but privacy and safety are compromised
Solution Approach 1:
The patent introduces a doorbell system with camera and display as an intermediary between the delivery person and the user. The doorbell captures images of delivered products, transmits them to the user terminal, and allows the user to confirm delivery without opening the door. This intermediary device resolves the contradiction by enabling delivery completion while maintaining privacy and safety through remote visual confirmation.
2Ease of operation
If unattended delivery is implemented, then user convenience is improved, but delivery confirmation becomes difficult
Solution Approach 1:
The patent implements a feedback mechanism where the doorbell camera captures images of delivered products, transmits them to the user terminal, and allows the user to confirm receipt. This feedback loop resolves the contradiction by providing visual confirmation of unattended delivery, ensuring the user has information about the delivered product without needing to be physically present or open the door.
3Reliability
If signature collection is required for unattended delivery, then delivery security is improved, but user convenience deteriorates
Solution Approach 1:
The patent allows the user to electronically sign the delivery receipt on their terminal device after visual confirmation, creating a digital copy of the signature. This resolves the contradiction by maintaining delivery security through signature collection while improving convenience, as the user can sign remotely without needing to physically meet the delivery person or open the door.
Data Source
AI summary
A delivery server includes a processor including hardware, the processor being configured to: transmit arrival information of a product to a user terminal carried by a user who has ordered the product; transmit, in a case where unattended delivery is instructed by the user terminal, unattended delivery information to a home delivery terminal of a delivery person who delivers the product, and request a signature of the user; transmit the signature information to the home delivery terminal in response to receiving signature information regarding the signature of the user from the user terminal; and transmit delivery completion information of the product to the user terminal.