Delivery System with Points Incentive for Leave-at-Door
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Solution Overview
Problem
In the online shopping industry, there is a need for improved delivery efficiency, particularly when the delivery destination is absent, and existing systems lack effective mechanisms to enhance the effectiveness of leave-at-door delivery methods.
Innovation Solution
A delivery system comprising a user terminal for designating leave-at-door delivery, a company terminal for inputting delivery completion, and a management server managing the delivery progress, which includes a database for storing information and performing point provision processing to incentivize clients to opt for leave-at-door delivery by collecting a delivery fee and offering points upon completion.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If leave-at-door delivery is implemented without incentive mechanisms, then delivery operation is simplified, but client participation rate remains low
Solution Approach 1:
The patent converts the potential harm of clients being absent (which causes redelivery needs and increased costs) into a benefit by offering points rewards. Clients who would normally miss deliveries are now incentivized to accept leave-at-door delivery, transforming absence from a problem into an opportunity for efficient delivery completion and client reward accumulation.
Solution Approach 2:
The system implements feedback by notifying clients of points accumulation through the terminal device. This feedback loop shows clients the tangible benefits of choosing leave-at-door delivery, reinforcing the behavior and increasing participation rates while maintaining operational simplicity.
2Reliability
If traditional redelivery procedures are used when clients are absent, then delivery reliability is maintained, but delivery time and labor costs increase
Solution Approach 1:
The system performs preliminary action by pre-notifying clients about leave-at-door delivery options and points rewards before delivery occurs. This advance notification ensures clients are aware of the convenient option, reducing the need for redelivery attempts and saving time while maintaining delivery reliability through the points incentive system.
Solution Approach 2:
The system enables self-service by allowing clients to manage their own delivery preferences and view their points accumulation through terminal devices. Clients can independently make decisions about leave-at-door delivery based on the incentive information provided, reducing the need for manual redelivery coordination and improving overall delivery efficiency.
3Device complexity
If leave-at-door delivery is offered without point incentives, then operational complexity is reduced, but delivery efficiency improvement is limited
Solution Approach 1:
The patent applies parameter changes by introducing a points reward parameter that modifies client behavior. The terminal device displays points information, transforming the delivery interaction from a simple transaction to an incentivized process that improves delivery efficiency without significantly increasing operational complexity, as the points system is automatically managed.
Data Source
AI summary
To provide a delivery system or the like that enhances effectiveness of leave-at-door delivery. In the delivery system, when leave-at-door delivery is designated at a user terminal, a leave-at-door delivery fee is collected from a client of the leave-at-door delivery, and points are provided to a client after the leave-at-door delivery is completed. The points corresponds to a part or the whole of the leave-at-door delivery fee or an amount obtained by adding a predetermined amount of money to the part or the whole of the leave-at-door delivery fee.