Delivery Waiting-Time Content Provision for Timely Article Receipt

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Solution Overview

Problem

Delivery efficiency is compromised when recipients fail to notice or are late to notice the arrival of a delivery machine due to distractions, leading to prolonged waiting times or redelivery.

Innovation Solution

An information processing device that communicates with a recipient's terminal to provide content during the delivery waiting time, specifying and streaming content based on the delivery status, and stopping its output when the delivery machine arrives, while offering benefits for timely receipt.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If the delivery machine waits for the recipient to notice the arrival notification, then the recipient can receive the article, but the waiting time becomes unnecessarily long and delivery efficiency decreases

Engineering Contradiction:

Improvearticle receiptVSAvoiddelivery waiting time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system provides content to the recipient's terminal in advance during the delivery waiting time, before the actual delivery occurs. This preliminary engagement prepares the recipient for the arrival, making them more likely to notice and respond to the arrival notification promptly, thereby reducing unnecessary waiting time while ensuring reliable article receipt.

Inventive Principle:

Principle #10Preliminary action

2Reliability

If the delivery machine returns for redelivery, then the article can be delivered successfully, but the delivery process becomes less efficient and more costly

Engineering Contradiction:

Improvearticle deliveryVSAvoiddelivery efficiency

Core Design Contradiction:

ReliabilityVSProductivity

Solution Approach 1:

The system provides content during the delivery waiting time as a feedback mechanism to keep the recipient engaged and informed about the delivery status. This feedback loop ensures the recipient is attentive and likely to notice the arrival notification, thereby reducing the need for redelivery and improving overall delivery efficiency while maintaining reliable article delivery.

Inventive Principle:

Principle #23Feedback

3Ease of operation

If the recipient is distracted by other tasks, then the recipient can complete necessary work, but the recipient may miss or be late to notice the arrival notification

Engineering Contradiction:

Improverecipient task completionVSAvoidnotification notice time

Core Design Contradiction:

Ease of operationVSLoss of time

Solution Approach 1:

The content provided during the delivery waiting time acts as an intermediary engagement tool between the delivery machine and the recipient. This intermediary content keeps the recipient's attention occupied and informed about the delivery status without interrupting their other tasks, ensuring they will notice the arrival notification promptly after completing their work.

Inventive Principle:

Principle #24Intermediary (Mediator)

Data Source

PatentUS12536490B2Information processing device, content providing method, and non-transitory computer readable memory

Publication Date: 2026.01.27 RAKUTEN GROUP INC

AI summary

The information processing server 2 communicates with the user terminal 3 of the recipient of the article delivered by the delivery machine 1, specifies content that is content according to the delivery waiting time until the delivery machine 1 arrives at the delivery destination of the article and that can be output on the user terminal 3 during the delivery waiting time, and provides the user terminal 3 during the specified content to delivery waiting time.