Depth Sensing Virtual Interface for Automated Financial Services
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Solution Overview
Problem
Conventional methods for performing financial services require human intervention, leading to high costs and inefficiencies, particularly in areas where technology adoption is limited, such as in developing countries among elderly or illiterate populations.
Innovation Solution
A system utilizing depth sensing devices and intelligent virtual objects for automated interaction, allowing users to perform financial services through visual cues and audio communication, reducing the need for human personnel and paperwork.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If human executives are used to perform financial services, then service quality and reliability are improved, but operational costs and time consumption increase
Solution Approach 1:
The system enables customers to perform financial transactions independently through automated teller machines that guide users through account operations, balance inquiries, cash withdrawals, and other banking services without requiring human executive assistance
Solution Approach 2:
The patent replaces the mechanical system of human-executive-based service delivery with an automated electronic system comprising teller machines, servers, and database management systems that automatically process financial transactions and customer interactions
2Productivity
If automated teller machines are deployed, then operational costs are reduced, but ease of operation deteriorates for elderly and illiterate populations
Solution Approach 1:
The system introduces an intermediary guidance layer that provides step-by-step instructions, visual cues, and audio prompts to assist elderly and illiterate users in operating the automated teller machines, making the interface more accessible while maintaining automation
Solution Approach 2:
The patent modifies the operational parameters of the teller machine interface by incorporating multiple languages, large display fonts, audio instructions, and simplified navigation protocols to accommodate users with limited literacy or language barriers
3Ease of operation
If traditional branch-based service delivery is used, then ease of operation is maintained through human interaction, but device complexity and operational costs increase
Solution Approach 1:
The patent extracts the essential service delivery function from physical bank branches and relocates it to automated teller machines that can be deployed in diverse locations including rural areas, eliminating the need for complex branch infrastructure while maintaining service accessibility
Data Source
AI summary
A method (150) for assisting in performing financial services, comprises steps of receiving (151) an image of a user from a depth sensing device (102), generating (153) a virtual interface (110) as a response to receiving the image of the user, the virtual interface (110) comprising an intelligent virtual object (1102), wherein the virtual interface (110) is generated as a response to the user entering a first predetermined zone (118), performing (155) one or more of transmitting the virtual interface (110) to a display device (106), and transmitting an audio output to one or more speakers (108), receiving (157) one or more of a gestural input from the depth sensing device (102), and an audio input from a microphone (104) and performing (159) a financial service in response to receiving one or more of the gestural input, and the audio input.