Device-Based Network Service Provisioning System
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Solution Overview
Problem
Current wireless communication network service provisioning methods require significant subscriber involvement and are often costly, as they typically necessitate interactions with customer service representatives for enrollment and service changes, which can be inconvenient and expensive.
Innovation Solution
Implementing a device-based network service provisioning system that allows subscribers to manage their services directly through a wireless device, using a service provider provisioning system that generates customized interfaces for receiving and processing provisioning information, enabling subscribers to activate and modify services independently.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a CSR-centered approach is used for service enrollment and provisioning, then service provider control and branding are maintained, but subscriber convenience and cost increase
Solution Approach 1:
The patent enables subscribers to perform service enrollment, activation, and modification independently through a user interface on their wireless device. The provisioning system automatically processes subscriber inputs, retrieves service information, and configures network parameters without requiring CSR intervention. This self-service mechanism directly improves subscriber convenience while reducing operational costs.
Solution Approach 2:
The patent introduces an automated provisioning system as an intermediary between subscribers and the network infrastructure. This intermediary handles the complex provisioning logic, service catalog management, and network configuration tasks, allowing subscribers to interact through simple interfaces while the system manages the underlying complexity.
2Productivity
If CSR intervention is required for service changes, then service provider control is maintained, but operational costs increase
Solution Approach 1:
Subscribers can independently initiate and complete service activation and modification processes through their wireless devices. The system automatically processes service requests, retrieves appropriate service information from databases, and configures network parameters without requiring CSR time or manual intervention, thereby improving productivity and reducing resource consumption.
Solution Approach 2:
The system pre-configures service templates, service catalogs, and provisioning workflows in advance. When a subscriber requests a service, the system retrieves pre-prepared service information and configuration parameters, eliminating the need for CSRs to manually search for and configure services from scratch.
3Ease of operation
If automated device-based provisioning is implemented, then subscriber control and ease of use improve, but service provider control may be reduced
Solution Approach 1:
The provisioning system incorporates multiple feedback mechanisms that allow service providers to monitor, audit, and control the provisioning process. The system provides feedback to providers about service requests, configuration changes, and subscriber status, enabling providers to maintain oversight and control while subscribers enjoy independence in the provisioning process.
Data Source
AI summary
A device-based network service provisioning model is provided in which a wireless device facilitates a subscriber to provide provisioning information for activating carrier, value-added or other service provider services automatically. The model facilitates subscriber control while balancing service provider needs. Provisioning components may be provided to a device during a provisioning session to maintain service provider branding, look and feel and other control over a subscriber's experience. Provisioning components may be dynamically generated to capture current services, subscriber plans and particular device criteria. In one embodiment, service provider-side components define a service-oriented interface (e.g. Web services) for receiving a subscriber's provisioning information. Device-side components define an interface to request and receive the provisioning components and to provide provisioning information to the service-oriented interface. A gateway may be interposed between the device and service-oriented interface to provide the provisioning components to the wireless device and proxy provisioning session communications.