Diagnostic Result Prioritization in Image Forming Apparatus
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Solution Overview
Problem
Users face difficulty in identifying and addressing multiple diagnostic results obtained for a diagnostic item in image forming apparatus diagnostics, leading to limited options for corrective measures.
Innovation Solution
An information processing system that includes a server apparatus and user terminal, which analyzes diagnostic results from image forming apparatuses, prioritizes results based on reliability levels, and generates user-friendly screens to facilitate easy identification and selection of appropriate measures for image quality issues.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If multiple diagnostic results are presented to the user for a diagnostic item, then the completeness of diagnostic information is improved, but the ease of identification and selection by the user deteriorates
Solution Approach 1:
The patent segments multiple diagnostic results by associating each result with its corresponding image data, allowing users to view results in a structured, organized manner rather than as a confusing list. This segmentation enables users to easily identify and select specific diagnostic results by referencing their associated images.
Solution Approach 2:
The patent introduces image data as an intermediary between the diagnostic result and the user. The image data serves as a visual mediator that helps users understand and identify which diagnostic result they want to select, making the selection process intuitive and efficient.
2Device complexity
If one malfunctioning portion is indicated for each diagnostic item, then the simplicity of the diagnostic report is improved, but the adaptability of corrective measures deteriorates
Solution Approach 1:
The patent enables dynamic expansion of diagnostic information. When users select a diagnostic result, the system dynamically displays additional related information including multiple malfunctioning portions and various corrective measures. This dynamic approach maintains simplicity in the initial view while providing comprehensive adaptability when needed.
Solution Approach 2:
The patent performs preliminary organization of multiple malfunctioning portions and corrective measures in the background, associating them with each diagnostic result. This preliminary preparation allows the system to quickly present comprehensive corrective measures when users select a diagnostic result, without requiring complex real-time processing.
Data Source
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AI summary
An information processing system includes a processor configured to: obtain a diagnostic result for each of plural predetermined diagnostic items; and when for at least one diagnostic item among the plural diagnostic items, plural diagnostic results are respectively obtained based on plural images different from each other, generate a screen on which one of the plural diagnostic results is displayed or on which a diagnostic result obtained based on the plural diagnostic results is displayed.