Dialer Integrated Scam Protection Interface
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Solution Overview
Problem
Conventional methods for detecting and blocking scam communications in telecommunications are inefficient, requiring users to take multiple steps, which deters real-time reporting and blocking, and do not provide immediate options to verify sender identities or block senders directly from the communication interface.
Innovation Solution
A device and system that includes a dialer with integrated scam protection features, allowing users to display identification data and selectable icons for reporting or blocking incoming communications, which automatically transmit feedback to a server for scam identification and blocking, enabling users to manage their device more efficiently.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If conventional methods are used for detecting and blocking scam communications, then users can block scammers, but the process requires multiple steps which deters real-time reporting and blocking
Solution Approach 1:
The system pre-loads and displays identification data about the incoming communication (caller ID, scam reports, user feedback) before the user decides whether to answer or block. This preliminary information is prepared in advance so that when the user receives the call, all necessary data is already available for immediate decision-making without requiring additional steps to gather information.
Solution Approach 2:
The patent combines multiple functions into a single integrated interface: displaying identification data, allowing user feedback on scam status, and providing block/answer options all occur within the same communication interface. This merging eliminates the need for users to navigate between multiple screens or applications, enabling real-time scam reporting and blocking in a single action.
2Reliability
If users are required to take multiple steps to report and block scammers, then comprehensive data can be collected, but user engagement and real-time reporting decrease
Solution Approach 1:
The system implements a feedback loop where users can immediately report whether an incoming communication is a scam by selecting an icon in the dialer interface. This feedback is transmitted to the server in real-time, allowing the system to update its scam database continuously. The feedback mechanism is simplified to a single click, increasing user engagement while maintaining data quality through direct user input.
Solution Approach 2:
The server pre-processes and validates user feedback before incorporating it into the scam database, ensuring data reliability. Additionally, the system pre-displays identification data collected from multiple sources (carrier databases, user feedback, scam reports) before the user interacts with the interface, allowing for immediate scam detection without requiring users to perform multiple verification steps.
3Reliability
If the dialer displays identification data and provides immediate blocking options, then real-time scam protection is enabled, but the device interface becomes more complex
Solution Approach 1:
The dialer interface is designed as a universal platform that handles multiple functions: displaying identification data, providing scam feedback options, enabling block/answer decisions, and transmitting data to the server. By making the dialer multi-functional, the system avoids adding separate applications or interfaces, thereby providing comprehensive scam protection without significantly increasing perceived device complexity for the user.
Solution Approach 2:
The system enhances specific local areas of the dialer interface where scam protection features are needed (identification data display area, feedback icon area, block/answer buttons) while keeping the rest of the interface simple. This localized enhancement approach provides robust scam protection functionality without making the entire device interface complex, focusing complexity only where necessary for scam detection and response.
Data Source
AI summary
Methods, devices, media, and systems are provided for scam protection. In aspects, a first device transmits an audio or textual communication to a recipient device. The recipient device may display identification data associated with the first device, such as a telephone number, location data, hardware information, and carrier information, for example. The identification data may be compared to authentication identification data and scam identification data stored in a central database and generated from reports from a plurality of user devices to determine an identity of the first device. As such, the recipient device may also display the determined identity of the first device (e.g., “IRS Scam”). Further, the recipient device may display a selectable icon, wherein a selection of the selectable icon causes a transmission of information relating to the identification data or the identity of the first device to a server.