Dialog Act Impact Analysis for Conversation Objectives

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Current prediction analytics in communication do not optimize the probability of a particular outcome for participants in conversations, lacking measures to determine the impact of proposed dialog acts on objectives.

Innovation Solution

A computer-implemented method that receives textual data from conversations, identifies participant objectives, and determines the impact of proposed dialog acts using a model to perform actions that align with those objectives.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If model-based textual analysis is implemented to determine impact of dialog acts, then communication effectiveness is improved, but system complexity increases

Engineering Contradiction:
Improvecommunication effectivenessVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent introduces an intermediary system comprising a dialog act classifier, impact determination module, and model-based analysis layer that mediates between raw textual communication data and actionable insights. This intermediary architecture enables sophisticated impact assessment without requiring complete system redesign, thereby improving communication effectiveness while managing complexity through modular design.

Inventive Principle:
Principle #24Intermediary (Mediator)

Solution Approach 2:

The system segments the communication analysis process into distinct functional modules: dialog act classification, impact determination, objective alignment assessment, and action recommendation. Each module handles a specific aspect of the analysis, allowing independent optimization and maintenance. This segmentation enables the system to achieve high reliability through specialized sub-components while keeping overall system complexity manageable through clear separation of concerns.

Inventive Principle:
Principle #1Segmentation

2Reliability

If real-time analysis of dialog acts is performed, then probability of achieving conversation objectives is improved, but processing time increases

Engineering Contradiction:
Improveprobability of achieving conversation objectivesVSAvoidprocessing time
Core Design Contradiction:
ReliabilityVSLoss of time

Solution Approach 1:

The system performs preliminary classification of dialog acts and pre-computation of impact metrics based on historical data and trained models before actual conversation decisions are required. By pre-processing and caching analysis results, the system reduces real-time processing requirements while maintaining high accuracy in determining the probability of achieving conversation objectives.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system dynamically adjusts analysis parameters such as model complexity, analysis depth, and processing granularity based on conversation context, urgency requirements, and available processing resources. This allows the system to optimize the balance between achieving objectives and processing time by switching between different analysis modes and parameter settings appropriate to each situation.

Inventive Principle:
Principle #35Parameter changes

Data Source

PatentUS10672396B2Determining an impact of a proposed dialog act using model-based textual analysis
Publication Date: 2020.06.02 INTERNATIONAL BUSINESS MACHINE CORPORATION
  • US10672396B2 patent drawing
  • US10672396B2 patent drawing
  • US10672396B2 patent drawing

AI summary

A computer-implemented method according to one embodiment includes receiving, utilizing a processor, textual data associated with a conversation between a first participant and a second participant, receiving, utilizing the processor, an objective of the first participant for the conversation between the first participant and the second participant, receiving, utilizing the processor, a proposed dialog act to be entered in the conversation from the first participant, determining, utilizing the processor, an impact of the proposed dialog act on the objective of the first participant, utilizing a model, and performing, utilizing the processor, one or more actions based on the impact of the proposed dialog act.