Dialog System Email Filtering via Trusted Sender Segmentation
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Solution Overview
Problem
Dialog systems are ineffective in managing overwhelming email communications, particularly spam messages, as they read all emails to users, which can be annoying and not desired.
Innovation Solution
A system and method for email communication and instant messaging through a dialog system that allows users to create a personal account and establish a list of trusted email addresses, enabling notifications only for messages from trusted sources, with the option to receive and read communications from these addresses.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the dialog system reads all emails to the user, then the user receives complete information from email communications, but the user experiences annoyance and distraction from spam and advertisement messages
Solution Approach 1:
The patent segments email notifications into two distinct types: summary notifications for all emails and detailed readings only for trusted senders. This segmentation allows the system to provide different levels of information delivery based on sender trust status, thereby maintaining information completeness while filtering out harmful spam content from direct user attention.
Solution Approach 2:
The patent introduces a trusted sender list as an intermediary mechanism between the email system and the user. This intermediary filters email content based on sender reputation, allowing only approved senders to receive full attention while blocking or summarizing spam messages, thus resolving the contradiction between information delivery and user annoyance.
2Ease of operation
If the dialog system provides comprehensive email reading functionality, then the user can access all email content, but the system complexity increases due to spam filtering and sender management requirements
Solution Approach 1:
The patent applies preliminary action by pre-establishing a trusted sender list before email processing occurs. Users proactively add senders they trust to this list in advance, which then automatically filters incoming emails. This preliminary classification simplifies ongoing email management by eliminating the need for real-time spam analysis during each email interaction.
Solution Approach 2:
The system enables users to self-manage their trusted sender list through simple add/remove operations. Users independently control which senders receive full attention without requiring complex system configuration or intervention, thereby maintaining ease of operation while achieving effective spam filtering.
3Reliability
If the dialog system notifies the user of every email received, then the user stays informed of all communications, but the notification quantity becomes overwhelming and distracting
Solution Approach 1:
The patent applies local quality by differentiating notification behavior based on sender characteristics. Trusted senders receive full, detailed notifications with complete email content, while untrusted senders receive only brief summary notifications. This localized quality adjustment maintains reliability for important communications while dramatically reducing overall notification volume and user distraction.
Data Source
AI summary
Provided are methods and systems for email communication and instant messaging through a dialog system. The method may commence with enabling a user to create a personal account with a server. The personal account may be associated with the user and with the dialog system. The method may continue with enabling the user to establish a list of trusted email addresses. The method may further include receiving a notification from the server. The notification may be associated with a communication addressed to the user from one of the trusted email addresses. Upon receiving the notification, a first message associated with the notification may be delivered to the user. Upon receiving of an instruction associated with the notification from the user, an inquiry to receive the communication may be sent to the server. The method may further include delivering a second message associated with the communication to the user.