Context-Aware Dialogue UI Step Prediction for Web Navigation

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Solution Overview

Problem

Existing dialogue systems fail to accurately determine user intentions and navigate complex web interfaces due to limited context awareness, ignoring UI states and events, leading to ineffective user assistance.

Innovation Solution

A context-aware dialogue system that tracks UI events and states, using deep learning models to predict next user interface steps based on a combination of user inputs, UI events, and system events, providing proactive assistance.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If traditional dialogue systems are used, then system simplicity is maintained, but user intention recognition accuracy deteriorates due to limited context awareness

Engineering Contradiction:
Improveuser intention recognition accuracyVSAvoidsystem complexity
Core Design Contradiction:
Measurement precisionVSDevice complexity

Solution Approach 1:

The patent merges multiple data sources (UI events, dialogue history, user actions) into a unified context representation that feeds into the dialogue system. This integration allows the system to accurately determine user intentions by combining information from various channels rather than relying on dialogue text alone.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The system performs preliminary tracking and analysis of UI events and user actions before the actual dialogue processing occurs. By pre-processing and storing contextual information from the user interface, the system prepares context data in advance, enabling more accurate intention recognition during dialogue without adding complexity to the core dialogue engine.

Inventive Principle:
Principle #10Preliminary action

2Adaptability or versatility

If UI events and states are tracked, then context awareness is improved, but data processing complexity increases

Engineering Contradiction:
Improvecontext awarenessVSAvoiddata processing complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent extracts only the most relevant features and events from the complex stream of UI events and user actions. Rather than processing all raw data, the system identifies and extracts key contextual elements (such as significant user actions, state changes, and relevant UI events) that are most useful for determining user intentions, thereby reducing processing complexity while maintaining context awareness.

Inventive Principle:
Principle #2Taking out (Extraction)

Solution Approach 2:

The system employs a universal context representation framework that handles multiple types of data (UI events, dialogue history, user actions) through a single integrated processing pipeline. This multi-functional approach allows the same processing mechanisms to handle diverse data types, reducing overall system complexity despite the variety of inputs.

Inventive Principle:
Principle #6Universality (Multi-functionality)

3Measurement precision

If deep learning models are used for prediction, then prediction accuracy is improved, but computational resources required increase

Engineering Contradiction:
Improveprediction accuracyVSAvoidcomputational resource consumption
Core Design Contradiction:
Measurement precisionVSUse of energy by moving object

Solution Approach 1:

The patent applies deep learning models selectively rather than uniformly across all dialogue scenarios. The system uses sophisticated deep learning prediction for complex, ambiguous situations where high accuracy is critical, while relying on simpler rule-based or heuristic methods for straightforward cases. This partial application of computationally intensive methods reduces overall resource consumption while maintaining high prediction accuracy when needed.

Inventive Principle:
Principle #16Partial or excessive action

Data Source

PatentUS20260105261A1Context-Aware Dialogue System Providing Predicted Next User Interface Steps
Publication Date: 2026.04.16 SERVICENOW INC
  • US20260105261A1 patent drawing
  • US20260105261A1 patent drawing
  • US20260105261A1 patent drawing

AI summary

In the present application, a method of predicting next UI steps for a user by a context-aware dialogue system is disclosed. A plurality of user interface (UI) events associated with a UI is tracked. A predicted next UI step is determined based on at least a portion of the plurality of UI events. A dialogue system component is caused to indicate the predicted next UI step.