Digital Assistant Session Interaction with Summary and Detail Content
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Solution Overview
Problem
Existing digital assistant technologies face challenges in providing a flexible and user-friendly interaction experience, particularly in presenting complex content such as charts and forms, which can be difficult to convey effectively through traditional text-based messages.
Innovation Solution
The proposed solution involves presenting a reply message from a digital assistant that includes summary content matching the user's session message, with the option to view detailed content upon user request, allowing for a more flexible and rich presentation of information.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If traditional text-based messages are used to convey complex content, then the interaction interface remains simple, but the effectiveness of conveying complex information such as charts and forms deteriorates
Solution Approach 1:
The patent segments complex information into two distinct parts: summary content (concise overview) and detail content (comprehensive information including charts and forms). This segmentation allows the interface to remain simple by default while enabling effective complex information conveyance when needed, resolving the contradiction between information effectiveness and interface simplicity.
Solution Approach 2:
The patent implements a dynamic content presentation system where the interface can transition between summary view and detail view based on user interaction. The reply message structure is designed to be flexible, allowing expansion from compact summary form to extended detail form, thus adapting to different information needs without permanently increasing interface complexity.
2Loss of information
If detailed content is always presented, then complete information is provided, but user experience and interaction flexibility deteriorate due to information overload
Solution Approach 1:
The patent applies partial action by initially presenting only the necessary summary content rather than all available information. Users can then access complete information on-demand through a detail viewing operation. This approach provides adequate information for most interactions while maintaining ease of operation, avoiding information overload for users who don't need complete details.
Solution Approach 2:
The system dynamically adjusts the level of information presentation based on user needs. The interface transitions from a compact summary state to an expanded detail state only when users explicitly request more information. This dynamic adaptation maintains user interaction flexibility while ensuring information completeness is available when required.
3Ease of operation
If summary content is presented without detail option, then interaction simplicity is maintained, but user ability to view complete information deteriorates
Solution Approach 1:
The patent prepares both summary content and detail content in advance within the reply message structure. The summary is presented immediately for simple interaction, while the detail content is pre-loaded and accessible through a detail viewing operation. This preliminary preparation ensures both interaction simplicity and access to complete information without requiring additional processing steps.
Solution Approach 2:
The patent introduces an intermediary mechanism (the detail viewing operation) that bridges the gap between summary content and complete information. This intermediary allows users to access detailed information when needed while maintaining the simplicity of the initial summary presentation, thus preserving interaction simplicity while enabling access to complete information.
Data Source
AI summary
Embodiments of the disclosure provide a method, an apparatus, a device and a storage medium for session interaction. The method includes: presenting, in a session between a user and a digital assistant, a reply message of the digital assistant for a session message of the user, the reply message including a summary content matching the session message; and in response to detecting the detail viewing operation on the summary content, presenting a detail content including an extension to the summary content. In this way, flexible viewing of the summary content and the detail content of the content can be supported in the session with the digital assistant, thereby improving an extended presentation manner of complex content.