Digital Assistant Timeline Updates for Public Safety Incidents
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Solution Overview
Problem
Public safety officers face inconvenience and inefficiency in manually storing and gathering information for timeline applications during public safety incidents, as communication devices may not always determine relevant conditions like weather or traffic, leading to irrelevant data being stored and obscuring more critical information.
Innovation Solution
An electronic digital assistant updates timeline information based on user queries related to public safety incidents by identifying a time window and generating responses that include relevant information, which is then stored in the timeline application, allowing for a more organized and informative record of events.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If communication devices automatically determine and store information like weather or traffic conditions, then the timeline application becomes more automated and informative, but irrelevant data may be stored that obscures critical information
Solution Approach 1:
The system uses user feedback through queries to guide automated information gathering. When a user queries about a specific condition (e.g., weather, traffic), the system automatically retrieves and stores that information in the timeline. This feedback mechanism ensures that automated gathering focuses only on relevant information rather than collecting all possible data.
Solution Approach 2:
The system enables users to self-serve by allowing them to query for specific information they need. The electronic digital assistant automatically retrieves and stores the requested information without requiring manual data entry, combining user control with automated information gathering to maintain relevance while reducing manual effort.
2Reliability
If public safety officers manually store information in timeline applications, then information accuracy can be maintained, but time consumption and inconvenience increase
Solution Approach 1:
The system allows public safety officers to query for specific information they need, and the electronic digital assistant automatically retrieves and stores the information. This self-service approach eliminates manual data entry while maintaining accuracy, as users control what information is gathered based on their specific needs.
Solution Approach 2:
User queries serve as feedback that guides the automated information gathering process. The system retrieves information based on user requests, ensuring accuracy by focusing on what the user actually needs rather than collecting all possible data automatically.
3Loss of information
If the timeline application stores comprehensive information about public safety incidents, then situational awareness is improved, but the complexity of managing and accessing information increases
Solution Approach 1:
The system uses user queries as feedback to determine what information to retrieve and store. This ensures comprehensive information is captured only when requested, avoiding the complexity of managing all possible incident data automatically. The timeline remains manageable because information is added based on user needs rather than systematic collection of all possible data.
Solution Approach 2:
Users control the completeness of their timeline by querying for specific information they need. This self-service approach allows officers to build comprehensive timelines tailored to their specific incident needs without the system imposing complex automated data collection procedures.
Data Source
AI summary
One example method includes receiving, at an electronic computing device, a user query and identifying a time window in the past associated with the user query. The method further includes determining that the user query relates to a public safety incident. The method further includes generating a response to the user query. The response is generated as a function of the time window and information relating to the public safety incident. The method further includes storing the response such that information included in the response is added to one of (i) timeline information associated with a user of a communication device at a time commensurate with the time window and (ii) timeline information associated with the public safety incident at a time commensurate with the time window.