Digital Concierge App Location-Based Filtering
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Solution Overview
Problem
Travelers face difficulties in accessing concierge services, promotions, and account information while traveling due to limited availability and connectivity issues, making it hard to plan activities and retrieve travel-related services efficiently.
Innovation Solution
A digital concierge application operating on portable electronic devices provides location-based concierge services, filters offers based on user location and concierge data, and includes an ATM locator module, allowing users to access promotions, benefits, and account information seamlessly, even without a data connection.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If concierge services are provided through traditional contact methods (phone, email), then users can access services when connected to communication networks, but users cannot access services during flights or in remote areas with limited connectivity
Solution Approach 1:
The system pre-loads promotions, coupons, and concierge information onto the user's portable electronic device before travel. This allows users to access pre-loaded content offline during flights or in remote areas without network connectivity, while still maintaining service reliability when connected.
Solution Approach 2:
The system creates local copies of concierge service data, promotions, and account information on the user's portable device. These copies enable offline access to service content, making the system adaptable to environments with limited or no network connectivity while maintaining service reliability.
2Quantity of substance
If all promotions and discounts are made available to users, then users have comprehensive information, but it becomes difficult for users to review and identify relevant offers
Solution Approach 1:
The system filters and personalizes promotions based on the user's location, travel itinerary, and preferences. Instead of presenting all available promotions, the system selectively displays relevant offers at each location, making information retrieval easy while maintaining completeness of relevant information.
Solution Approach 2:
The system pre-filters promotions and coupons based on the user's travel plans and preferences before presenting them. This preliminary filtering reduces the volume of information users need to review while ensuring all relevant offers are included, balancing information completeness with ease of operation.
3Adaptability or versatility
If multiple concierges are assigned to different countries and regions, then users can get localized service, but users must contact different concierges for different locations, increasing complexity
Solution Approach 1:
The system provides a single universal concierge interface that automatically adapts to the user's current location and travel plans. The concierge module serves multiple functions by handling requests for different countries and regions through a single point of contact, eliminating the need for users to coordinate with multiple concierges while maintaining localized service capability.
4Adaptability or versatility
If travelers bring their portable electronic devices and use them around the world, then users have continuous access to their devices, but users cannot access concierge services or promotions without network connectivity
Solution Approach 1:
The system pre-loads all necessary service content including promotions, coupons, concierge information, and account benefits onto the user's portable electronic device before travel. This ensures service availability offline while maintaining global device usability, resolving the contradiction between device portability and service reliability.
Solution Approach 2:
The system creates local copies of all service data on the user's portable device, enabling access to concierge services and promotions without network connectivity. This maintains service reliability globally while allowing continuous device usage in any location.
Data Source
AI summary
Embodiments of the invention are directed to methods, systems, and apparatuses for providing digital concierge services through a portable electronic device. The digital concierge may be provided through an application installed on a portable electronic device that is configured to contact a concierge service, provide filtered and relevant offers including promotions and accountholder benefits, and provide ATM location services for users as they travel. One embodiment of the present invention is directed to a method comprising determining a location of a portable electronic device, receiving concierge data associated with the user, filtering, by a processor, a plurality of offers according to the location of the portable electronic device and the concierge data associated with the user, and presenting filtered offers to a user. Some embodiments may further filter the plurality of offers according to an issuer associated with the user of the portable electronic device.