Digital Conversational Character for Augmented Environment Interaction
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Solution Overview
Problem
Existing software applications for facilitating interactive conversations between professionals and clients are often impersonal, time-consuming, and limited in their ability to address repetitive questions, lacking the personal touch and context of face-to-face interactions.
Innovation Solution
A software technology that enables professionals to create digital conversational characters configured to interact with clients during interactive conversational sessions, using a content authoring tool to define conversational content and facilitate interactions in an augmented environment.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If software applications facilitate automated chat sessions between chatbots and individuals, then productivity is improved by reducing time consumption, but the interaction becomes impersonal and lacks engagement
Solution Approach 1:
The patent creates a digital twin or virtual representation of the professional that can engage in conversations without requiring the professional's direct participation. This virtual agent copies the professional's knowledge and communication style, enabling automated interactions that maintain personalization while freeing up the professional's time.
Solution Approach 2:
The patent introduces a virtual agent as an intermediary between the professional and the client. This mediator handles routine conversations and questions, allowing the professional to focus on more complex tasks while clients still receive personalized attention from someone who represents the professional.
2Ease of manufacture
If professionals participate directly in chat sessions to provide personal interactions, then engagement is improved, but productivity decreases due to time constraints
Solution Approach 1:
The patent segments interactions into different types: routine questions handled by the virtual agent and complex matters requiring direct professional involvement. This segmentation allows the professional to maintain engagement in high-value interactions while the virtual agent handles time-consuming routine conversations.
Solution Approach 2:
The virtual agent performs partial actions by handling specific types of conversations (routine questions, scheduling, information provision) that would otherwise require the professional's direct involvement. This partial automation frees up the professional's time while maintaining sufficient engagement through the virtual representation.
3Productivity
If text-based chat sessions are used for communication, then productivity is improved by enabling asynchronous interaction, but the communication becomes less effective in conveying tone and context
Solution Approach 1:
The patent enhances text-based communication by incorporating emotional indicators, tone markers, and contextual cues that convey the nuances of human interaction. The virtual agent can indicate sentiment, urgency, and emphasis through formatted text, emojis, or visual elements that restore lost tonal information.
Solution Approach 2:
The patent transforms plain text communication into enriched communication by adding parameters such as emotional tone, speaking style, and contextual metadata. These parameter changes allow asynchronous text-based interactions to convey the same richness as face-to-face communication.
Data Source
AI summary
Disclosed herein is a software technology for facilitating an interactive conversational session between a user and a digital conversational character. For instance, in one aspect, the disclosed process may involve two primary phases: (1) an authoring phase that involves a first user accessing a content authoring tool to create a given type of visual conversation application that facilitates interactions between a second user and a digital conversational character in an interactive conversational session, and (2) a rendering phase that involves the second user accessing the created visual conversation application to interact with the digital conversational character in an interactive conversational session. In one implementation, accessing the created visual conversation application may involve detecting an object and identifying information associated with the detected object. The digital conversational character involved in the interactive conversational session may be superimposed onto a real-world environment.