Digital module built-in desk
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Solution Overview
Problem
Bank clerks face challenges in managing office equipment and documents during customer consultations, leading to a messy workspace and increased risk of infection during epidemics, as traditional methods require physical interaction and lack efficient digital solutions.
Innovation Solution
A digital module built-in desk with separate customer and clerk sides, featuring a tablet for customer input, a monitor for the clerk, and integrated devices like scanners and printers, connected through a partition to facilitate secure and efficient business transactions while minimizing physical contact.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If office equipment and documents are placed on the desk top, then they are easily accessible to the clerk, but the desk top becomes messy and space is insufficient for customer consultation
Solution Approach 1:
The desk is divided into distinct functional zones: a customer-side desk portion with embedded digital modules for customer interaction, and a clerk-side desk portion for clerk operations. This segmentation allows office equipment to be integrated into the desk structure rather than cluttering the surface, resolving the contradiction between accessibility and available space.
2Area of stationary object
If office equipment and documents are placed in the drawer, then the desk top remains clean, but it becomes inconvenient to access the equipment as the clerk must take items out from the drawer
Solution Approach 1:
The patent merges the storage function (drawer) with the operational function (equipment access) by integrating digital modules directly into the desk body. The customer digital module and clerk digital module are built into the desk structure, allowing equipment to be both stored and accessed without removing items from a drawer, thus maintaining a clean desk top while ensuring easy accessibility.
3Ease of operation
If face-to-face consultation is conducted at the desk, then the clerk can provide personalized service, but the risk of infection increases during epidemics
Solution Approach 1:
A transparent partition is introduced as an intermediary between the clerk and customer. This partition allows visual contact and communication to maintain personalized service while physically separating the two parties to reduce infection risk. The partition acts as a mediator that preserves the benefits of face-to-face interaction while eliminating the harmful aspect of close physical proximity.
4Productivity
If multiple digital modules and devices are integrated into the desk, then functionality and efficiency are improved, but the device complexity increases
Solution Approach 1:
The desk is designed as a multi-functional integrated system where a single desk body incorporates multiple functions: customer digital module for customer input, clerk digital module for clerk operations, partition for physical separation, and various input/output devices (scanner, printer, card issuing machine). This universality allows one complex structure to perform multiple functions that would otherwise require separate devices, improving productivity while consolidating complexity into a unified system.
Data Source
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AI summary
A digital module built-in desk to be placed at a location where business transactions between a clerk and a customer are performed is provided. The desk includes a desk body including an upper plate having a customer -side desk portion providing a space for the customer; a customer digital module mounted in the customer-side desk portion, the customer digital module including a tablet through which information necessary for the business transactions is inputted; and a clerk digital module provided in the side of the clerk-side desk portion, the clerk digital module including a monitor for displaying information necessary for the business transactions.