Digital Module Built-In Desk for Infection-Safe Banking Consultations
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Bank clerks face challenges in managing office equipment and documents during customer consultations, leading to a messy workspace and potential infection risks during epidemics, especially when face-to-face interactions are necessary.
Innovation Solution
A digital module built-in desk with separate customer and clerk sides, equipped with digital input/output devices, a partition, and a wiring system to facilitate efficient business transactions while minimizing physical contact and clutter, including a customer digital module with a tablet, clerk digital module with a monitor, and optional features like a partition and advertisement module.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If office equipment and documents are placed on the desk, then the clerk can access them during customer consultation, but the desk top becomes messy and space becomes insufficient
Solution Approach 1:
The patent extracts the function of office equipment from physical objects and implements it through digital devices (tablet, monitor, scanner, printer). By taking out the physical equipment from the desk surface and replacing it with digital modules, the desk surface space is freed up while maintaining accessibility through electronic interfaces and wireless connectivity.
Solution Approach 2:
The patent replaces mechanical/physical office equipment (physical documents, calculators, storage devices) with digital and electronic systems (tablet computer, monitor, digital scanner, printer). This substitution eliminates the need for physical desk space while providing equivalent or enhanced functionality through software and electronic interfaces.
2Area of stationary object
If office equipment and documents are placed in the drawer, then the desk top becomes clean, but it becomes inconvenient to access the equipment as the clerk needs to take everything out from the drawer
Solution Approach 1:
The digital modules are designed to be self-contained and portable, allowing the clerk to easily access and use them without needing to retrieve items from storage. The tablet, monitor, and other digital devices can be independently operated or connected wirelessly, providing immediate access to office functions without the inconvenience of physical storage retrieval.
Solution Approach 2:
The patent replaces the mechanical storage system (drawer with physical items) with digital storage and processing capabilities. Documents and office equipment functions are stored and accessed electronically, allowing instant retrieval and operation without physical manipulation or retrieval from storage compartments.
3Ease of operation
If face-to-face consultation is conducted at the desk, then the clerk can provide personal service to the customer, but the risk of infection increases during epidemics
Solution Approach 1:
The patent introduces a partition with display panel as an intermediary between the clerk and customer. This partition allows visual communication and information exchange while maintaining physical separation. The display panel serves as a mediator that enables service delivery without direct face-to-face contact, reducing infection risk while preserving service quality.
Solution Approach 2:
The patent replaces direct physical interaction between clerk and customer with digital communication interfaces. Information exchange, document sharing, and service delivery are conducted through digital displays and electronic devices, eliminating the need for close physical proximity and reducing transmission of infectious agents.
4Ease of operation
If digital modules are embedded in the desk, then the workspace becomes organized and infection risk is reduced, but the device complexity increases
Solution Approach 1:
The patent employs universal digital modules (tablet, monitor, scanner, printer) that can perform multiple office functions. These multi-functional devices replace numerous specialized physical tools, organizing the workspace while managing complexity through standardized, versatile equipment that can be configured for different tasks as needed.
Data Source
AI summary
A digital module built-in desk to be placed at a location where business transactions between a clerk and a customer are performed is provided. The desk includes a desk body including an upper plate having a customer-side desk portion providing a space for the customer; a customer digital module mounted in the customer-side desk portion, the customer digital module including a tablet through which information necessary for the business transactions is inputted; and a clerk digital module provided in the side of the clerk-side desk portion, the clerk digital module including a monitor for displaying information necessary for the business transactions.