Digital Receipt Aggregation for Pre-Acquirer Dispute Resolution
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Solution Overview
Problem
Conventional systems face challenges in providing sufficient transaction details for customers to verify the accuracy of transactions, leading to a high number of disputes, and resource providers incur processing fees even if they refund transactions, lacking means to prevent disputes from reaching acquirers.
Innovation Solution
A processing server compiles digital receipt elements by requesting and aggregating data from multiple sources, and provides them to authorization providers, while monitoring resource provider responses to disputes and releasing them to acquirers only if timely credit notifications are received.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If conventional dispute resolution systems are used, then disputes can be processed, but resource providers incur processing fees even if they refund transactions and cannot prevent disputes from reaching acquirers
Solution Approach 1:
The system sends a preliminary alert notification to the resource provider before the dispute reaches the acquirer, giving them advance notice and opportunity to refund the transaction proactively, thereby preventing unnecessary processing fees while maintaining reliable dispute resolution
2Ease of operation
If digital statements are provided to customers, then convenience is improved, but insufficient transaction information leads to high dispute rates
Solution Approach 1:
The system segments transaction information by providing different levels of detail: digital statements provide summary information for convenience, while detailed digital receipts with full transaction data are available on-demand for verification, resolving the contradiction between ease of operation and information completeness
3Quantity of substance
If merchants store receipts in databases, then receipt storage is achieved, but consumers cannot access receipts from multiple merchants effectively
Solution Approach 1:
The system creates a universal digital receipt repository that aggregates transaction data from multiple merchants and acquirers into a single consumer-accessible interface, allowing consumers to retrieve receipts from any merchant through one system rather than accessing individual merchant databases
Data Source
AI summary
Described herein are systems and techniques for reducing the submission of disputes as well as increasing the efficiency of disputes processed via a dispute resolution process. The system enables additional information related to a conducted transaction to be provided via application programming interface calls made to a resource provider. In some embodiments, the system described receives a dispute request from client computing device pertaining to a conducted transaction, the dispute request including a transaction identifier associated with the conducted transaction, determines a resource provider associated with the conducted transaction, provides, to the resource provider, an alert notification indicating the dispute request, the alert notification including at least the transaction identifier, and receives, from the resource provider within the predetermined period of time, a credit notification for the conducted transaction.