Digital Twin Agent Simulation for Service Intention Estimation

Solution Overview

Problem

Existing methods for determining service measures require costly and time-consuming questionnaires to assess changes in user experience and intention, making it impractical to repeatedly survey users during service redeployment.

Innovation Solution

An information processing program simulates user experience and intention using an agent-based model in a digital twin, allowing for the estimation of service measures without the need for repeated questionnaires by generating and updating use experience and intention through agent simulation.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Measurement precision

If questionnaire surveys are conducted to assess changes in user experience and intention, then measurement precision is improved, but loss of time and loss of substance increase

Engineering Contradiction:

Improveuser experience assessment accuracyVSAvoidsurvey time cost

Core Design Contradiction:

Measurement precisionVSLoss of time

Solution Approach 1:

The patent creates a digital twin that copies the real-world service environment and user behaviors. Instead of conducting repeated questionnaires, the system generates simulated user experience data by copying actual service usage patterns and interactions within the digital twin environment, providing continuous assessment without time cost.

Inventive Principle:

Principle #26Copying

Solution Approach 2:

The system performs preliminary actions by pre-establishing the digital twin model with user behavior patterns before actual service deployment. This allows the system to predict and simulate user experience changes in advance, eliminating the need for post-deployment questionnaire surveys to assess user experience evolution.

Inventive Principle:

Principle #10Preliminary action

2Measurement precision

If questionnaire surveys are conducted to assess changes in user experience and intention, then measurement precision is improved, but loss of substance increases

Engineering Contradiction:

Improveuser experience assessment accuracyVSAvoidsurvey cost

Core Design Contradiction:

Measurement precisionVSLoss of substance

Solution Approach 1:

The patent creates a digital twin that copies the real-world service environment and user behaviors. Instead of conducting repeated questionnaires, the system generates simulated user experience data by copying actual service usage patterns and interactions within the digital twin environment, providing continuous assessment without time cost.

Inventive Principle:

Principle #26Copying

Solution Approach 2:

The system uses computationally inexpensive simulations within the digital twin to generate user experience data. These virtual simulations serve as cheap, disposable alternatives to expensive field surveys, allowing numerous iterations of user experience assessment at minimal cost.

Inventive Principle:

Principle #27Cheap short-living objects (Disposable)

3Measurement precision

If repeated questionnaire surveys are conducted during service implementation, then use intention estimation accuracy is improved, but productivity decreases

Engineering Contradiction:

Improveuse intention estimation accuracyVSAvoidservice implementation speed

Core Design Contradiction:

Measurement precisionVSProductivity

Solution Approach 1:

The patent implements continuous simulation within the digital twin that runs uninterrupted during service implementation. This provides continuous user experience and intention data without interrupting service deployment activities, maintaining both measurement accuracy and implementation productivity simultaneously.

Inventive Principle:

Principle #20Continuity of useful action

Solution Approach 2:

The patent creates a digital twin that copies the real-world service environment and user behaviors. Instead of conducting repeated questionnaires, the system generates simulated user experience data by copying actual service usage patterns and interactions within the digital twin environment, providing continuous assessment without time cost.

Inventive Principle:

Principle #26Copying

Data Source

PatentEP4654099A1Information processing program, information processing method, and information processing device

Publication Date: 2025.11.26 FUJITSU LTD

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AI summary

An information processing program causes a computer (10) to execute a process. The process includes causing an agent corresponding to a person present in a real world to generate use experience of a service by performing a simulation regarding use of the service by the agent corresponding to the person in a digital twin in which the real world is reproduced on a virtual space. The process includes setting information regarding use intention of the service possessed by the agent corresponding to the person based on the generated use experience.