Dispatcher Workload Balancing via Predictive Crime Analysis
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Solution Overview
Problem
In dispatch centers, balancing processing and communication resources across terminals is challenging due to unpredictable resource allocation, leading to situations where some terminals are overwhelmed while others remain idle, which can be critical in public safety contexts where resource inefficiency can impact incident management.
Innovation Solution
A system that generates a predicted dispatcher workload based on crime analysis data and assigns channels and talkgroups to terminals, taking into account dispatcher profiles, to optimize resource allocation and communication control.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If channels and talkgroups are assigned to dispatcher terminals without predictive analysis, then resource allocation is simple and quick, but resource utilization becomes unbalanced with some terminals overwhelmed and others idle
Solution Approach 1:
The system performs preliminary crime analysis and predicts dispatcher workload before assigning channels and talkgroups to terminals. This advance prediction allows the system to proactively balance resource allocation based on forecasted demand, preventing terminal overload and idle states before they occur
Solution Approach 2:
The patent introduces a server as an intermediary component that sits between the crime analysis data source and the dispatcher terminals. This server processes crime analysis data, generates workload predictions, and uses these predictions to intelligently assign communication resources, thereby resolving the contradiction between simple assignment and balanced utilization
2Productivity
If crime analysis data is processed to predict dispatcher workload, then resource allocation becomes optimized and balanced, but processing time and computational resources increase
Solution Approach 1:
The system processes crime analysis data in advance to generate predictions about future dispatcher workload. By performing this computational work before resource assignment is needed, the system avoids time-critical processing delays during actual dispatch operations, thus optimizing resource allocation without sacrificing response time
Solution Approach 2:
The patent implements periodic generation of crime analysis reports and workload predictions at scheduled intervals rather than continuously. This periodic approach balances the need for updated resource allocation with the constraint of processing time, allowing the system to optimize resources efficiently without excessive computational overhead
3Adaptability or versatility
If dynamic talkgroups are created for each first responder, then communication flexibility is improved, but resource management complexity and terminal overload risk increase
Solution Approach 1:
The server acts as an intermediary that manages dynamic talkgroup creation and assignment. It receives requests for dynamic talkgroups, processes them through the crime analysis and workload prediction framework, and assigns them to appropriate terminals based on predicted capacity. This intermediary management maintains communication flexibility while preventing terminal overload
Solution Approach 2:
The system dynamically adjusts talkgroup assignments based on real-time workload predictions and terminal status. Rather than static assignments, the system continuously adapts resource allocation to match predicted demand, allowing flexible creation of dynamic talkgroups while maintaining balanced resource distribution across terminals
Data Source
AI summary
A system, device and method for balancing resource usage at a plurality of computing terminals is provided. Predicted dispatcher workload is generated for one or more of channels and talkgroups, based on crime analysis data for one or more of regions and first responders associated with the one or more of the channels and the talkgroups. Subsets of the one or more of the channels and the talkgroups are assigned to the plurality of dispatcher terminals based at least on the predicted dispatcher workload for the one or more of the channels and the talkgroups and respective dispatcher profiles. Communications at each of the plurality of dispatcher terminals are controlled based on the assigning of the subsets of the one or more of the channels and the talkgroups to the plurality of dispatcher terminals.