Display Controller Graph Comparison via Overlay Lines
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Solution Overview
Problem
Existing display controllers for contact centers, such as those using the Sweet Series, lack the ability to easily compare data between different types of graphs, limiting user flexibility and efficiency in analyzing operational data.
Innovation Solution
A display controller with a graph selection receiving unit, graph image generation unit, coordinate receiving unit, line image generation unit, image synthesis unit, and display control unit, which allows users to select and compare data across various graph types by generating and combining graph and line images, enabling easy comparison of data at specific coordinates.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If multiple types of graphs are displayed separately, then each graph type can be clearly presented, but data comparison between different graph types becomes difficult
Solution Approach 1:
The patent combines multiple graph types (bar graph, line graph, pie graph) into a single integrated display area. The graph image generation unit renders the selected graph type in the same space, and the line image generation unit overlays reference lines that can indicate corresponding data positions across different graph types. This merging approach allows users to compare data between different graph types without switching between separate displays, directly resolving the contradiction between clear graph presentation and easy data comparison.
Solution Approach 2:
The patent introduces a reference line as an intermediary element that spans across different graph types. This reference line acts as a mediator that connects corresponding data points across bar graphs, line graphs, and pie graphs, enabling visual comparison. The line image generation unit creates this intermediary reference that facilitates data comparison without requiring users to mentally map between separate graph displays, thus improving measurement precision while maintaining ease of operation.
2Productivity
If graph types are changed frequently for analysis, then comprehensive data analysis is enabled, but the process becomes time-consuming and inefficient
Solution Approach 1:
The patent implements preliminary action by pre-calculating and storing correspondence relationships between different graph types and their data positions. When a user selects a graph type, the system quickly retrieves the pre-prepared spatial and data correspondence information, allowing immediate rendering of the graph with reference lines already positioned correctly. This eliminates the time-consuming process of recalculating and repositioning reference lines during graph switching, thereby improving data analysis efficiency while minimizing time loss.
Solution Approach 2:
The patent creates a universal display framework that can accommodate multiple graph types (bar graph, line graph, pie graph) within a single integrated system. The graph image generation unit is designed to render different graph types using the same underlying space definition and coordinate system. This multi-functional design allows rapid switching between graph types without requiring separate display configurations, significantly improving productivity while reducing the time lost during graph transitions.
3Loss of information
If detailed coordinate information is displayed for all graph types, then comprehensive data visibility is achieved, but the display becomes cluttered and difficult to read
Solution Approach 1:
The patent extracts only the essential coordinate information needed for comparison and displays it through the reference line mechanism. Instead of showing all possible data points and coordinates for every graph type simultaneously, the system extracts and highlights only the corresponding positions indicated by the reference line. This selective extraction maintains comprehensive data visibility at the extracted positions while avoiding display clutter, thus reducing layout complexity without losing critical information.
Solution Approach 2:
The patent applies local quality by providing detailed coordinate information only at specific locations where the reference line intersects with graph elements, rather than uniformly across the entire display. The reference line creates localized information points that draw attention to specific data correspondences between graph types. This approach ensures that detailed information is available where needed for comparison while keeping the rest of the display clean and readable, effectively balancing information visibility with display simplicity.
Data Source
AI summary
A graph image generation unit 42 constructs a two-dimensional space and generates data of a graph image in the space, in which a graph G of a type is rendered. A coordinate receiving unit 43 receives an arbitrary coordinate in an arbitrary timeline TL designated by a user operation, among coordinates in at least two axes defining the space. A line image generation unit 44 acquires information of the space from the graph image generation unit 42, and generates data of the line image in the space, the line image passing through at least the coordinate in the received timeline TL. An image synthesis unit 45 generates data of the synthesized image by combining the data of the graph image with the data of the line image 111b in which the line is rendered. A display control unit 46 controls a display unit 17 to display the synthesized image.