Display Device Automatic Refund via Quality Error Detection
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Solution Overview
Problem
Current display devices and content providing servers face challenges in efficiently managing content reproduction quality, leading to increased data traffic and user inconvenience, particularly in requesting refunds for low-quality content, as existing methods transmit unnecessary data and require manual log checks.
Innovation Solution
A display device and server system that automatically determines reproduction quality errors and facilitates refund processes by transmitting only relevant data, allowing users to request refunds through a user interface, thereby reducing data traffic and enhancing user convenience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If reproduction quality information is transmitted to the server for every content item, then the server can manage content quality, but unnecessary data transmission increases
Solution Approach 1:
The patent extracts and transmits only specific reproduction quality information that meets predetermined criteria (such as error information or quality below a threshold) rather than transmitting all reproduction quality data. This selective extraction reduces unnecessary data transmission while ensuring the server receives critical quality management information.
2Reliability
If the server manually checks logs for refund processing, then refund decisions can be made, but user convenience decreases and processing time increases
Solution Approach 1:
The system enables users to autonomously request refunds through a user interface when reproduction quality errors occur. The display device automatically detects quality issues and allows users to initiate refund requests without requiring manual server log checking, thereby improving user convenience while maintaining reliable refund processing.
Solution Approach 2:
The patent implements preliminary error detection and user notification mechanisms that prepare the refund process in advance. When reproduction quality errors are detected, the system proactively notifies users and provides refund request options before the user needs to contact customer service, streamlining the entire refund process.
3Loss of information
If all reproduction quality information is collected and transmitted, then comprehensive quality management is achieved, but data traffic increases
Solution Approach 1:
The patent applies different quality thresholds and transmission criteria to different types of reproduction quality information. Critical error information is transmitted immediately, while minor quality variations are filtered out or aggregated. This local quality differentiation ensures comprehensive error detection while minimizing unnecessary data transmission volume.
Data Source
AI summary
A display device according to an embodiment in the present disclosure comprises: a display; a communication unit to perform communication; a memory storing one or more instructions; and a control unit including at least one processor to perform at least one of the one or more instructions. The display device according to an embodiment in the present disclosure can increase the convenience and efficiency of refund processing by automatically providing a refund request method based on reproduction quality information of a content item.