Display Device Remote Support Hub for External Peripherals
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Solution Overview
Problem
Display devices lack the capability to conveniently request and manage remote support services for external devices without a display, limiting user access to status checks and maintenance services for connected peripherals.
Innovation Solution
A display device equipped with communication circuitry and processing capabilities to request and manage remote support services on behalf of external devices, including user interfaces for authentication, status monitoring, and service scheduling, allowing users to connect and control external devices over a network.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If display devices only perform passive display functions, then device simplicity is maintained, but user convenience for managing external devices deteriorates
Solution Approach 1:
The display device is transformed from a simple display tool into a multi-functional hub that can both display content and actively manage external devices. The processor executes programs to send control signals to external devices, check their status, and provide remote support services, thereby enabling one device to perform multiple functions without requiring separate dedicated devices for each function.
Solution Approach 2:
The display device acts as an intermediary between the user and external devices. Instead of users directly interacting with each external device individually, the display device mediates all interactions by receiving user inputs, processing them, and sending appropriate control signals to the external devices. This centralizes control and simplifies the user interface while maintaining device functionality.
2Adaptability or versatility
If external devices without display capabilities are used, then device portability and versatility are improved, but user access to status checks and maintenance services deteriorates
Solution Approach 1:
The display device serves as a mediator that bridges the gap between non-display external devices and users. It receives status information from external devices, processes this information, and presents it through its display interface. This allows users to monitor and control external devices without requiring the external devices themselves to have display capabilities.
Solution Approach 2:
The display device creates a visual representation or copy of the external device's status and control interface on its own display. Instead of requiring the external device to directly present information, the display device replicates the necessary information and control options on its screen, making them accessible to users through the external device's connection to the display device.
3Ease of operation
If display devices implement remote support service requests, then user support access is improved, but system complexity increases
Solution Approach 1:
The display device's processor and communication circuitry are utilized not only for basic display operations but also for implementing remote support services. The same hardware resources are leveraged to send service requests to external servers, receive responses, and coordinate with external devices, thereby avoiding the need for separate dedicated support hardware while expanding functionality.
Data Source
AI summary
A display device includes a display; a processor; a memory; a communicator comprising communication circuitry; and one or more programs stored in the memory and executed by the processor, wherein the one or more programs include instructions for displaying a user interface (UI) on the display, the UI being configured to request a remote support service from an external server providing the remote support service in order for an external device connected over a network to receive the remote support service through the communication circuitry.