Distributed Call Distribution in Peer-to-Peer Networks
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Solution Overview
Problem
Direct-communication communication networks, such as peer-to-peer networks, lack the ability to integrate Automatic Call Distribution (ACD) systems due to the absence of a central switching entity, leading to reduced flexibility and redundancy, and increased administration complexity when handling incoming calls.
Innovation Solution
A method and communication component that allow incoming calls to be forwarded among multiple clients in a direct-communication network by using property information stored and retrieved by each client, enabling selection of the appropriate forwarding destination without a central entity, thereby maintaining functionality even if individual clients fail and reducing administration complexity.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a central entity is introduced to provide ACD functionality in a peer-to-peer network, then call distribution capability is improved, but network flexibility and redundancy are worsened
Solution Approach 1:
The ACD functionality is segmented and distributed across multiple peer nodes rather than concentrated in a single central entity. Each peer node can independently perform call distribution tasks, eliminating the single point of failure while maintaining call distribution capability throughout the network.
Solution Approach 2:
Peer nodes autonomously perform call distribution functions using their own processing capabilities and locally stored property information. The system self-organizes without requiring external control, allowing any peer to handle incoming calls and distribute them appropriately based on available information.
2Adaptability or versatility
If a central entity is introduced to provide ACD functionality, then call forwarding capability is improved, but administration complexity is worsened
Solution Approach 1:
The system performs self-registration and self-management without requiring centralized administration. When a peer joins the network, it automatically registers its presence and property information, and the network dynamically updates routing information without manual configuration or central control.
Solution Approach 2:
The system uses distributed feedback mechanisms where peers exchange presence and status information dynamically. This allows the network to automatically adapt to changes in peer availability and capacity, maintaining call forwarding capability without centralized coordination.
3Measurement precision
If property information is distributed across all clients, then selection precision is improved, but network load is worsened
Solution Approach 1:
Peers pre-register their property information and availability status with the network before receiving calls. This preliminary action allows the system to maintain up-to-date routing information without requiring continuous information exchange during call handling, reducing real-time network load while preserving routing precision.
Solution Approach 2:
The system optimizes information distribution by having peers store and process locally relevant property information. Each peer maintains knowledge of its own capabilities and selectively exchanges information with relevant peers, rather than all peers, reducing overall network traffic while maintaining accurate call routing decisions.
Data Source
AI summary
In one aspect, a call distribution in a direct communication network, also designated as a peer-to-peer network is provided. In doing this, the difficulty exists of integrating the call distributing functionality into the peer-to-peer network while retaining the self-organization capability and the fail-safety of existing peer-to-peer networks. To solve for his, items of characteristic information of a number of clients are transmitted to the client carrying out the call distribution, and this client routes an incoming call on the basis of these items of characteristic information.