Document Error Recovery via Embedded Diagnostic Collateral
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing systems face challenges in efficiently recovering from errors during document creation from forms or templates, as errors are difficult to trace and correct due to varying parameters and lack of accessible data, leading to time-consuming troubleshooting for users and support personnel.
Innovation Solution
A system and method that gather input collateral during document creation errors, merging it into an error document to facilitate diagnosis and recovery by support personnel, including the template, input data, configuration files, and log information, which is then dispatched to users or support staff.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If support personnel manually gather information from log files, configuration files, and input data to diagnose errors, then they can trace the error, but the process becomes extremely time-consuming and may not even be possible if the failure cannot be traced
Solution Approach 1:
The system performs preliminary actions by automatically gathering and embedding all necessary diagnostic information (log files, configuration files, input data, template information) into the error document at the moment the error occurs. This preliminary collection and packaging of information eliminates the need for support personnel to manually gather these files later, directly resolving the contradiction by making diagnosis reliable while minimizing time loss.
Solution Approach 2:
The error document serves as an intermediary carrier that automatically transports all diagnostic information from the system to the support personnel or user. Instead of support personnel having to access multiple separate files and systems to gather diagnostic data, the intermediary error document consolidates all necessary information in one place, resolving the time-consuming manual gathering process while maintaining complete diagnostic capability.
2Productivity
If the document creation process captures and embeds all input collateral and creation conditions in the target or error document, then support personnel can quickly diagnose errors, but the document size and complexity increase
Solution Approach 1:
The system merges the error document with all relevant input collateral including template information, input data, configuration parameters, and log files into a single integrated document. This combining of multiple separate elements into one unified error document improves productivity by enabling quick diagnosis while the increased document structure complexity is accepted as a necessary trade-off to achieve complete error information in one place.
Data Source
AI summary
A system and method for facilitating recovery from an error occurring during creation or alteration of a target document from a form or template. The method may involve gathering some or all input collateral (e.g., the document template, input data, instructions for creating the document) and adding it to the target document. If the target document is not created, the input collateral may be placed in an error document. The target or error document is dispatched to the user and may also be sent to support personnel (e.g., help desk, technical support personnel) or forward to such personnel by the user. Capturing the document creation conditions and parameters in the target or error document allows the support personnel (or user) to diagnose and/or recover from the error without expending the time and effort that would be required to gather the separate input collateral items, log files, configuration parameters, etc.