Online Document Comment Feedback Push System
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Solution Overview
Problem
Users face difficulty in quickly determining useful comment information from a large amount of feedback on online documents, making it challenging to accurately and efficiently screen out high-quality content.
Innovation Solution
A feedback method and apparatus that sends comment feedback information in real-time to all opened online document pages, utilizing a server-generated comment push information including a document identifier, comment identifier, and feedback type, allowing users to select feedback options and display feedback in a designated region, enhancing interaction and filtering of comments.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If users read all comment information to determine quality, then they can identify useful comments, but it consumes excessive time and cannot achieve quick screening
Solution Approach 1:
The system performs preliminary actions by automatically generating comment quality assessments and pushing feedback information to users before they need to evaluate comments manually. The server pre-processes comments using AI models to determine quality metrics, so when users receive push notifications, the evaluation work has already been done in advance, eliminating the need for users to read and evaluate each comment individually.
Solution Approach 2:
The system introduces an intermediary mechanism (AI-based comment quality assessment system) that acts as a mediator between comment submission and user evaluation. This intermediary automatically analyzes comment quality, generates feedback information, and pushes it to users, thereby eliminating the need for users to directly evaluate all comments while maintaining high identification accuracy.
2Loss of information
If traditional comment systems display all comments, then complete information is available, but users cannot quickly identify high-quality comments among numerous comments
Solution Approach 1:
The system extracts and separates high-quality comment information from the overall comment set using AI-based quality assessment. Instead of displaying all comments equally, the system extracts key quality indicators (such as helpfulness, relevance, author credibility) and pushes only the most valuable feedback information to users through targeted notifications, allowing users to focus on high-quality comments without being overwhelmed by low-quality ones.
Solution Approach 2:
The system applies local quality enhancement by providing different information presentations to different users based on their needs and the specific comment context. High-quality comments receive prominent push notifications with quality indicators, while lower-quality comments are either suppressed or presented with less prominence, allowing users to quickly identify valuable feedback without losing access to complete information.
3Ease of operation
If real-time feedback is pushed to all opened document pages, then user interaction is enhanced and quick identification is enabled, but system complexity and resource consumption increase
Solution Approach 1:
The system performs preliminary actions by pre-calculating comment quality metrics and preparing push notification content before users need the information. AI models pre-assess comment quality and generate feedback information in advance, so when a comment is posted, the system can immediately push ready-to-display feedback to all opened document pages without requiring complex real-time processing during user interaction.
Solution Approach 2:
The system implements self-service mechanisms where the AI-based quality assessment automatically evaluates and prioritizes comments without human intervention. The system autonomously determines which comments warrant push notifications, manages the distribution to multiple document pages, and handles the complexity of real-time updates, freeing users from needing to manually manage or filter comments while reducing the perceived system complexity for end users.
Data Source
AI summary
Provided are a feedback method and apparatus based on an online document comment, and a non-transitory computer-readable storage medium. The feedback method based on an online document comment includes receiving comment push information sent by a server, where the comment push information is generated by the server according to a comment feedback addition request sent by a terminal and includes a document identifier, a comment identifier, and a comment feedback type; determining a first target document matching the document identifier and determining a first comment matching the comment identifier in the first target document; and acquiring comment feedback matching the comment feedback type and adding the comment feedback in a comment feedback display region matching the first comment.


